How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AAA Northeast Reviews | Customer Service Reviews for https://www.feefo.com/reviews/aaa-northeast | Feefo

5,844 out of 5,842 reviews

Lynn Moser

2 years ago

Date of purchase: 06/26/2022

Hyatt Centric the Loop Chicago

More reviews of this product (1)View product website

Nice hotel, not too fancy, but our room was never cleaned, although I asked several times. It took at least 2 calls or visits to the desk each time to get fresh towels (because they weren't replaced)

...

Read all

Your Room : Excellent

Hotel Staff : Excellent

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Excellent

Hotel Location : Excellent

Chuck Nardozza

AAA Northeast

2 years ago

Hello Lynn, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us. Regards, Chuck at AAA Northeast

See full customer review

Paul Motyka

2 years ago

Date of purchase: 06/26/2022

Fairfield Inn by Marriott Burlington Williston

More reviews of this product (3)View product website

Breakfast was a joke. It consisted of fruit loops or Frosted Flakes, frozen sausage and egg sandwiches, juice machine not operational. That was it. Lukewarm water in beverage bar. Front desk staff was

...

Read all

Your Room : Excellent

Hotel Staff : Poor

Hotel Public Spaces : Substandard

Hotel Cleanliness : Exceptional

Hotel Location : Excellent

Chuck Nardozza

AAA Northeast

2 years ago

Hello Paul, As a member service organization your feedback is valuable. We are disappointed to learn your stay was unsatisfactory. We appreciate you sharing your insights regarding the service and the breakfast. Your feedback will assist other members, like you, as they make decisions about hotel accommodations. Regards, Chuck at AAA Northeast

See full customer review

Trusted Customer

2 years ago

Date of purchase: 06/19/2022

Courtyard by Marriott Newburgh Stewart Airport

More reviews of this product (1)View product website

The room and the customer service was excellent

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star review. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

See full customer review

Trusted Customer

2 years ago

Date of purchase: 06/05/2022

Residence Inn by Marriott Portland Downtown Waterfront

More reviews of this product (4)View product website

The room was perfect if spending a few days in Portland. I was disgusted that the pan I wanted to use was dirty with burnt food and I had to clean it before using it. I had to scrub hard and still did

...

Read all

Your Room : Excellent

Hotel Staff : Good

Hotel Public Spaces : Good

Hotel Cleanliness : Excellent

Hotel Location : Exceptional

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us. This information is helpful to members, like you, as they make decisions about hotel accommodations. Regards, Chuck at AAA Northeast

See full customer review

Trusted Customer

2 years ago

Date of purchase: 06/26/2022

Fairmont Washington D.C. Georgetown

More reviews of this product (2)View product website

The hotel is in a very convenient & attractive location. The public spaces are handsome and well maintained. Our room was very nice & quiet, with an attractive view of the rooftops across the street

...

Read all

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Excellent

Hotel Location : Exceptional

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star review. Thank you for providing feedback regarding the location and the room quality. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

See full customer review

Trusted Customer

2 years ago

Date of purchase: 06/18/2022

EAU Palm Beach Resort & Spa

More reviews of this product (1)View product website

Best resort hotel in the US. Great room, pool, hot tub, beach and restaurants.

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star review. Your feedback is helpful to members, like you, as they make decisions regarding hotel accommodations. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

See full customer review

Trusted Customer

2 years ago

Date of purchase: 06/18/2022

Comfort Inn - Pocono Mountains

More reviews of this product (2)View product website

No security lock on exterior door; no working ice makers; hallways and stairwells were filthy; found dirty towel in bathroom; outdated.

Your Room : Substandard

Hotel Staff : Excellent

Hotel Public Spaces : Substandard

Hotel Cleanliness : Substandard

Hotel Location : Excellent

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable to us. We are disappointed to hear about your recent stay. Your feedback will help members, like you, make decisions about their hotel accommodations. Thank you for sharing your insights. Regards, Chuck at AAA Northeast

See full customer review

Autumn Coleman

2 years ago

Date of purchase: 06/18/2022

Ramada Hotel & Conference Center by Wyndham Jacksonville

View product website

I was under tremendous stress with the last second ditch effort to find someplace to stay. The front desk agents were so sweet and helpful. The room was clean. The building was secure, which was a maj

...

Read all

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Chuck Nardozza

AAA Northeast

2 years ago

Hello Autumn, Thank you for sharing this feedback with us. Service like this should be celebrated and we will share your feedback with hotel management. Best, Chuck at AAA Northeast

See full customer review

Trusted Customer

2 years ago

Date of purchase: 06/24/2022

Cleveland Marriott Downtown at Key Tower

More reviews of this product (2)View product website

Great location, beautiful rooms and friendly staff

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Excellent

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star review. Thank you for the feedback regarding the location and staff. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

See full customer review

Richard Golembeski

2 years ago

Date of purchase: 06/17/2022

Best Western Pony Soldier Inn - Airport

View product website

Clean, efficient service to airport, nice breakfast and comfortable room.

Chuck Nardozza

AAA Northeast

2 years ago

Hello Richard, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay and appreciate your insights regarding the cleanliness, room, shuttle service and breakfast. Regards, Chuck at AAA Northeast

See full customer review

Not received a review invite?

About AAA Northeast

AAA Travel is a team of highly knowledgeable travel advisors with one goal: Making dream vacations a reality. Serving as your travel advocate, our travel advisors provide peace of mind — before, during, and after your vacation. Enjoy the advantages of membership by vacationing with preferred AAA Travel suppliers and exclusive member-only benefits. Travel With Someone You Trust®. Find your next escape at AAA.com/Travel.

Read all

AAA Northeast, 110 Royal Little Dr., Providence, Rhode Island, 02904, United States