We are really sorry to hear that you were not happy with the service you received. Mediation can be challenging, in a number of ways, and conversations sometimes get heated. It is a difficult balance at times, between allowing participants to express themselves and ensuring calm at all times. It sounds like, in your case, you were not happy with how this was handled. We can only apologise for that.
In terms of your comments about legal knowledge and the way the session was run, the mediator is confident of her legal knowledge in relation to your case and is unclear about what further knowledge was required. She would also welcome the opportunity to explain further the reason a flip chart was used, if this would be helpful.
If you would like to discuss this further, please do get in touch with us directly.
