How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Bott and Co Solicitors

Displaying all 12,560 reviews

Trusted Customer

1 year ago

Date of purchase: 12/17/2022

Terrible not been contacted about my expenses from not been at work

Georgina

Bott and Co Solicitors

1 year ago

Thank you for your review. From reviewing your file we can see that you were sent an expenses questionnaire on the 19th December which requested any details of losses incurred as a result of the accident. This will have come from Virtual signature and is shown as delivered on our system. Please do let us know if you haven't received this and we'll get it sent again. Kind regards, Bott and Co

Trusted Customer

1 year ago

I did not receive any email can you resend please

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/20/2022

The service is really good, however it is taking time. We are getting emails reassuring us…

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/23/2022

Lovely polite staff I spoke to however difficult to get a telephone call and e mails not replied to. Communication could have bern better

See full customer review

Kimberley Morgan

1 year ago

Date of purchase: 11/03/2022

What Kimberley Morgan said about Bott and Co Solicitors:

Easy to get hold of if needed. Very friendly and professional.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/02/2022

Waiting time on phone to contact them and response time to emails

Georgina

Bott and Co Solicitors

1 year ago

Good Morning, We understand that you have spoken with a member of the team this morning who provided you with an update on your claim going forward and authorised further treatment for you should this be required. Our phone systems have changed recently and we take on board your feedback regarding this. If there is anything further we can assist with please do not hesitate to contact us. Kind regards, Bott and Co

Trusted Customer

1 year ago

Very happy with their response

See full customer review

Trusted Customer

1 year ago

Date of purchase: 12/15/2022

excellent service and comms. Good qualified staff. Good advice given. One point. Would like more time offered per session but that is a decision form my insurance company

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/12/2022

Good communication and prompt responses.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/16/2022

They can give a phone number that you can use to speak to someone instead of keep being referred to the email when i am ringing because they have not replied to the email!

Georgina

Bott and Co Solicitors

1 year ago

Good Morning, we understand that you have now spoken with a team member to discuss your claim going forwards and the change regarding our phone systems. Should there be anything further we can assist with please do not hesitate to contact us. Kind regards, Bott and Co

See full customer review

Trusted Customer

1 year ago

Date of purchase: 12/20/2022

I just wanted some money for physiotherapy but after 2 months there was no need

Georgina

Bott and Co Solicitors

1 year ago

Good Morning, we are sorry to learn that you have not been contacted regarding treatment. A member of the team has tried to contact you today to discuss this further but unfortunately was unsuccessful. Physiotherapy was instructed at the outset of your claim. We can confirm that we have chased our treatment providers today and escalated the matter as urgent. We would expect them to contact you within 5 working days to arrange an assessment. If there is anything further please do not hesitate to contact us.

See full customer review

Wendy Beasley

1 year ago

Date of purchase: 11/14/2022

What Wendy Beasley said about Bott and Co Solicitors:

Very helpful and very thorough guided me through what I needed to do after an upsetting accident.

See full customer review

Not received a review invite?

About Bott and Co Solicitors

We employ over 100 staff, recovering over £30 million while handling over 10,000 personal injury and 100,000 flight delay compensation cases each year. The flight delay compensation department was launched in February 2013 and has since recovered over £78 million in compensation. We are committed to delivering great value and a high quality legal service. We put our customers at the heart of everything we do and we strive to maintain ethical conduct at all times.

Read all

01625415800

St Anns House, 14 St Anns Parade, Wilmslow, Cheshire, Cheshire, SK9 1HG, United Kingdom