How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

British Home Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/british-home-store | Feefo

Displaying all 1,462 reviews

AKTAR MIAH

LONDON

4 years ago

Date of purchase: 12/02/2019

What AKTAR MIAH said about British Home Store:

Ordered 4 items, only received 2 items. Still has not dispatched remaining order, neither refund. Of the 2 items received were of extreme poor quality.

Lindsay

British Home Store

4 years ago

Thank you for your review, I can confirm you have received a full refund. Our bedding products are high quality, all with 100% cotton outer covers. We are sorry they were not to your satisfaction. Regards, BHS Team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 12/02/2019

Excellent service and quick delivery.

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are pleased to hear you are happy with your choice and the quick delivery received. We hope to see you again soon. Kind Regards BHS Team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 12/02/2019

Provide proper full description of goods they are selling and make returns easier

Lindsay

British Home Store

4 years ago

Thank you for your review. Our listings provide a full description of the product, as well as dimensions to ensure you can check prior to purchase if it suits. We also provided you with a returns number within 15 minutes of your request to ensure a swift resolution to your return. If we can be of any further assistance, please do not hesitate to contact us, we are always happy to help.Regards, BHS Team

Trusted Customer

4 years ago

Date of purchase: 12/02/2019

Lovely product, speedy delivery!

Susan

British Home Store

4 years ago

Thank you for your 5 star review, we hope to see you again soon. Kind Regards BHS team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 12/02/2019

Easy website to use. My item arrived next day. Would definitely shop with BHS again

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are pleased to hear you are happy with your choice and the quick delivery received. We hope to see you again soon. Kind Regards BHS Team

Product reviews

Deborah Head

4 years ago

Date of purchase: 12/02/2019

What Deborah Head said about British Home Store:

Seamless, simple and super fast delivery

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are glad you are happy with your purchase and glad you found the service to be excellent. We hope to see you again soon. Kind Regards BHS Team

Product reviews

Emma

Dover, Kent

4 years ago

Date of purchase: 12/02/2019

What Emma said about British Home Store:

The light I purchased was fantastic value in the sale and I received a further discount as it was my first purchase! The website is easy to navigate and checkout was straightforward. I opted for stan

...

Read all

Susan

British Home Store

4 years ago

Thank you for your 5 star review, we hope to see you again soon. Kind Regards BHS team

Trusted Customer

4 years ago

Date of purchase: 12/02/2019

Smooth transaction from beginning to end! Easy to order and delivery was quick and prompt. Product was suitably packaged and was exactly as described. All in all, a great experience!

Susan

British Home Store

4 years ago

Thank you for your 5 star review, we hope to see you again soon. Kind Regards BHS team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 12/02/2019

Source another delivery company

Lindsay

British Home Store

4 years ago

Thank you for your review. We are happy with our courier, DPD, and the service they provide. If there is something they have let you down on, please do not hesitate to contact us and we can look into this further for you. Assuring you our best attention at all times. Kind Regards Regards, BHS Team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 11/29/2019

Beautiful lighting, very quick delivery, and received 10% off for first time customer, very pleased.

Susan

British Home Store

4 years ago

Thank you for your 5 star review, we hope to see you again soon. Kind Regards BHS Team

Product reviews

Not received a review invite?

About British Home Store

At BHS, we aim to bring you inspirational, affordable, high-quality lighting, textiles and bedding, with fast and free UK delivery on all orders over £16. You'll find lots of fittings to brighten your home in our stunning, modern lighting range; whether you're looking for a cosy table lamp or perhaps a statement chandelier that grabs attention in any interior, we’ve got you covered.

Read all

01613594777

Gorse Mill Gorse Street, Chadderton, Oldham, Greater Manchester, OL9 9RJ, United Kingdom

View all media (38)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

British Home Store Reviews

Hotel Collection 5 Star Feels Like Down Pillows, PairExtreme poor quality.More reviews of this product (4)View product website

Hotel Collection 5 Star Australian Wool PillowDid not receive. Ridiculous service.More reviews of this product (2)View product website

5 Star Hotel Collection Feels Like Down 8cm Extra Deep & Soft Mattress Enhancer, DoubleExtreme poor quality.More reviews of this product (2)View product website

5 Star Hotel Collection Australian Wool Enhancer, DoubleDid not receive. Ridiculous service.More reviews of this product (1)View product website

Ultra Soft Bath Towel, StonePerfect towels that just get better wash after wash.More reviews of this product (2)View product website

Ultra Soft Face Cloth, StoneJust the job! Nice to have matching face cloth.More reviews of this product (3)View product website

Ultra Soft Hand Towel, StoneMakes bathroom look very luxurious!More reviews of this product (2)View product website

Ivy Flush Ceiling Light, ChromeLovely productMore reviews of this product (6)View product website

Tristan Tripod Floor Lamp, BrassGood quality itemMore reviews of this product (6)View product website

Plume Feather Tripod Floor Lamp, BrassLovely item superfast deliveryMore reviews of this product (2)View product website

Plume Feather Tripod Table Lamp, BrassLovely item Superfast deliveryMore reviews of this product (2)View product website

Dreamy Nights All Natural Goose Feather & Down Pillows, PairPillows did not disappoint at all! Great quality and comfortableMore reviews of this product (2)View product website

Marianne Floor Lamp, Antique BrassOne of the connections not so goodMore reviews of this product (9)View product website

Marianne Small Flush Ceiling Light, ChromeBeautiful lighting, I bought 3 as I needed lights that weren't too big, these are perfect.More reviews of this product (5)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?