How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

British Home Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/british-home-store | Feefo

Displaying all 1,462 reviews

Trusted Customer

4 years ago

Date of purchase: 10/31/2019

Smooth ordering process, I was kept updated on my delivery schedule and it arrived when stated. I have used BHS online before and wouldn't hesitate to use again.

Susan

British Home Store

4 years ago

Thank you for your 5 star review, we hope to see you again soon. Kind Regards BHS team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 10/26/2019

We love the Roan Square Decanter Lamp it looks great on the narrow topped desk in our hall. We just need to find a bulb that's not quite so bright but fits through the hole in the lamp.

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are pleased to hear you are happy with your choice and the quick delivery received. We hope to see you again soon. Kind RegardsBHS team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 10/21/2019

I THOUGHT IT WAS DISGUSTING TO CHARGE £8.95 FOR RETURNS AND NOT LET CUSTOMERS KNOW ABOUT THIS CHARGE BEFORE THEY PURCHASED. I WILL NEVER SHOP WITH BHS EVER AGAIN.

Lindsay

British Home Store

4 years ago

Thank you for your review. We provide fast and free delivery to customers, but goods returned are at the customers cost. Our returns policy is stated on the website and is in full accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013. Regards, BHS Customer Service

Product reviews

Joyce Parkin

4 years ago

Date of purchase: 10/18/2019

What Joyce Parkin said about British Home Store:

Easy ordering service and prompt delivery.

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are glad you are happy with your purchase and glad you found the service to be excellent. We hope to see you again soon. Kind Regards BHS team

Product reviews

Jane Collins

4 years ago

Date of purchase: 10/17/2019

What Jane Collins said about British Home Store:

The light is beautiful so I got it put in straight away! It was only then that I noticed on the box it was made by Vela. When I looked it was nearly half the price that I paid everywhere else!

Lindsay

British Home Store

4 years ago

Thank you for your feedback and for notifying us, this was incorrectly priced by an inputted error. We have rectified this on this site and happy we have been able to refund the difference. Hope to see you soon, Regards, BHS Customer Service.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 10/14/2019

Easy online ordering, very prompt delivery.

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are glad you are happy with your purchase. We hope to see you again soon. Kind Regards BHS team

Product reviews

Hazel East

4 years ago

Date of purchase: 10/11/2019

What Hazel East said about British Home Store:

Brilliant quick delivery.

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are pleased to hear you are happy with your choice and the quick delivery received. We hope to see you again soon. Kind RegardsBHS team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 10/09/2019

Excellent service fast delivery and lovely lights perfect

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are pleased to hear you are happy with your choice and the quick delivery received. We hope to see you again soon. Kind Regards

Product reviews

Jacqueline Orton

4 years ago

Date of purchase: 10/05/2019

What Jacqueline Orton said about British Home Store:

Very good. Quick and clear. Happy with delivery.

Susan

British Home Store

4 years ago

Thank you for your 5 star review! We are glad you are happy with your purchase and glad you found the service to be excellent. We hope to see you again soon. Kind RegardsBHS team

Susan

British Home Store

4 years ago

Thank you for your 4 star review! We are glad you are happy with your purchase and glad you found the service to be excellent. We hope to see you again soon. Kind RegardsBHS team

Product reviews

Trusted Customer

4 years ago

Date of purchase: 10/03/2019

BHS delivered for free in a couple of days.The wring duvet arrived but the customer service was great and they swapped and dropped s the right one on the day of my choice.fantastic duvet,really good q

...

Read all

Susan

British Home Store

4 years ago

Thank you for your 4 star review! We are pleased to hear you are happy with your choice and the quick delivery received. We hope to see you again soon. Kind RegardsBHS team

Product reviews

Not received a review invite?

About British Home Store

At BHS, we aim to bring you inspirational, affordable, high-quality lighting, textiles and bedding, with fast and free UK delivery on all orders over £16. You'll find lots of fittings to brighten your home in our stunning, modern lighting range; whether you're looking for a cosy table lamp or perhaps a statement chandelier that grabs attention in any interior, we’ve got you covered.

Read all

01613594777

Gorse Mill Gorse Street, Chadderton, Oldham, Greater Manchester, OL9 9RJ, United Kingdom

View all media (38)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

British Home Store Reviews

Large Rizzo Terrazzo Grey Shaded Flask Table Lamp, WhiteBeautiful looking lamp that lights up the whole room. It adds the finishing touch to my dining room. I'm thrilled!More reviews of this product (1)View product website

Roan Square Decanter Table Lamp ClearWe love our new lamp. It looks great on our narrow topped desk in the hall.More reviews of this product (5)View product website

Carmella Ceiling Pendant, CopperTHIS ITEM WAS SENT BACK AT A CHARGE OF £8.95 TOGETHER WITH A POSTAGE COST TO GET THE ITEMS.More reviews of this product (5)View product website

6W LED ES E27 Vintage Filament Teardrop Bulb, ClearTHE BULBS I BOUGHT ARE GOODMore reviews of this product (14)View product website

Ultra Soft Bath Sheet, Bright AquaExcellent quality. Thick absorbent towels.More reviews of this product (1)View product website

Ultra Soft Hand Towel, Bright AquaQuality of product. Purchased same product previously.More reviews of this product (1)View product website

Ultra Soft Hand Towel, SlatePurchased this product previously, excellent quality.More reviews of this product (2)View product website

Daphne 3 Light Bathroom Chandelier, ChromeBeautiful light I just paid too much for it. I could have saved myself £60 if I had bought it elsewhere.More reviews of this product (4)View product website

Selena Pendent, ChampagneReally elegant glass, warm peachy tint, good size, bought two for long room.More reviews of this product (1)View product website

Ultra Soft Bath Towel, TangerineBrilliant quality always loved BHS towels and bedding, great they are still available.More reviews of this product (2)View product website

Ultra Soft Hand Towel, TangerineBest towels great coloursMore reviews of this product (3)View product website

Hallie Glass Ceiling Pendant Light, ChromeExcellent service fast delivery and lovely lightsMore reviews of this product (3)View product website

Lila Floor Lamp, ChromeNot bad for the money. Slightly strange arrangement of the wires etc. Bit fiddly to set up.More reviews of this product (7)View product website

Hotel Collection 5 Star 13.5 Tog White Goose Down Duvet, DoubleBeautiful heavy duvet for the winter.the percale cover is lovely and edged with a lovely grey satin trim.very pleased with my purchase...More reviews of this product (2)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?