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Cooks Professional Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-cooks-professional | Feefo

Displaying all 4,902 reviews

Trusted Customer

8 months ago

Date of purchase: 12/16/2023

Extremely poor customer service. There is no telephone number to contact. The only way to contact is via email and they don’t respond or keep asking the same question. I would not recommend this to an

...

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Product reviews

Poor customer service they don’t respond or keep asking the same question and again no response the worse customer service experience

Dan

Cooks Professional

8 months ago

Hi I'm sorry you felt the need to leave such a poor review. I'm going to email you directly. I've liaised with my colleagues in our customer service team and it appears your email went into spam unfortunately. I'll DM you shortly and we'll do everything we can to get things resolved. Best regards Dan Co-founder

James Rigby

Liverpool

8 months ago

Date of purchase: 12/16/2023

What James Rigby said about Cooks Professional:

Excellent communication and great quality product. .

Dan

Cooks Professional

8 months ago

Thank you we are so glad you are happy with your new product

Product reviews

Trusted Customer

8 months ago

Date of purchase: 12/07/2023

I am pleased with hot water station it's excellent and it does exactly what I wanted

Dan

Cooks Professional

8 months ago

Thank you so much for the review! the hot water dispenser is such a great product

Product reviews

Guy Terry

8 months ago

Date of purchase: 12/07/2023

What Guy Terry said about Cooks Professional:

I am still waiting on my delivery

Dan

Cooks Professional

8 months ago

I'm so sorry you didn't receive the product ordered. I can see the order was handed over to our courier Whistl on 7th December but was never actually delivered to you. We've not had it returned to us so it's a case of lost in transit unfortunately. We're here to help I'll email you under separate cover and we'll get this resolved as quickly as possible. Best regards Dan Co-founder

Product reviews

paul

Cannock

8 months ago

Date of purchase: 12/13/2023

What paul said about Cooks Professional:

a no nonsense transaction

Product reviews

Julie Page

8 months ago

Date of purchase: 12/09/2023

What Julie Page said about Cooks Professional:

Appaulling. Ordered at begging of December, never received. Had to chase , only to be told it had been returned. Still awaiting my refund!!

Dan

Cooks Professional

8 months ago

Hi I'm really sorry you didn't receive your order. Very unfortunate that it got returned by the courier DPD as a failed delivery. I can see that a full refund was processed yesterday. I'll email you under separate cover. best regards Dan Co-founder

Product reviews

Frances Bryant

Galashiels, Scottish Borders

8 months ago

Date of purchase: 12/12/2023

What Frances Bryant said about Cooks Professional:

prompt delivery - no

Dan

Cooks Professional

8 months ago

Thank you for the 5 star rating we are sorry to hear that the delivery was delayed

Product reviews

Trusted Customer

8 months ago

Date of purchase: 12/11/2023

Good all round.

Dan

Cooks Professional

8 months ago

thank you, that is great to hear

Terry Steeden

8 months ago

Date of purchase: 11/26/2023

What Terry Steeden said about Cooks Professional:

Products were surprisingly poor quality. Returned item lost and not refunded

Dan

Cooks Professional

8 months ago

Very sorry to hear you weren't happy with the quality of the Slow Cooker. We usually get great feedback on these. I've liaised with my colleagues and we've refunded you in full. Best regards Dan Co-founder

Product reviews

Trusted Customer

8 months ago

Date of purchase: 11/23/2023

Easy ordering. Good information on the product. Good delivery and on time. I bought the pizza oven as a gift and it will be used next weekend so can't comment as yet on the actual product other than

...

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Dan

Cooks Professional

8 months ago

This is amazing to hear thank you so much for leaving this glowing review. We hope you have many enjoyable pizza nights!

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About Cooks Professional

At Cooks Professional we love everything to do with food, whether it be the preparation, the cooking, or the most enjoyable part – eating food. Our aim is to present you with the latest kitchen must-haves making the time spent in your kitchen more enjoyable.

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hello@cooksprofessional.co.uk

Dolbedwyn, Newchurch, Kington, Herefordshire, HR5 3QQ, United Kingdom

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Cooks Professional Reviews

Cooks Professional Mini Oven | 34 Litre | 3 Cooking Functions | Powerful 1500W | Black & CopperPoor customer service they don’t respond or keep asking the same question and again no response the worse customer service experience...More reviews of this product (6)View product website

Cooks Professional 4 Piece Mug Set | Made From Durable Stoneware | 320ml | RedExcellent quality mugs, exactly as described.More reviews of this product (15)View product website

Cooks Professional Hot Water Dispenser | 2600W | 2.5 Litre Capactity | One Touch Operation | Black & RedIt is excellent and exactly what I wanted.More reviews of this product (88)View product website

Cooks Professional 1200W Stand Mixer | Aluminium Dough Hook & Flat Beater SetShocking, I am still waiting on my deliveryMore reviews of this product (4)View product website

Cooks Professional Dual Air Fryer | XL 8L Capacity | 1700W | Digital Display | 8 Pre-Set Cooking Times & Temperatureswell put together piecd of kitMore reviews of this product (22)View product website

Cooks Professional Food Slicer | 150W | Three Blade Styles | Variable Slicing Thickness 1-15mmdoe,s what it say,s on the tin.More reviews of this product (13)View product website

Cooks Professional Buffet Warmer | 3-Sections | 4.5L Capacity | Hot Plate Function | Temperature Control | SilverYes never received my order. Over a month now!!!More reviews of this product (32)View product website

Cooks Professional Pizza Oven | Ceramic Stone Plate | Stainless Steel Pizza Paddles | 1200W | GreyBought this as a gift and so far have not had any complaints so think it must be o.k.More reviews of this product (32)View product website

Cooks Professional Digital Slow Cooker | 6.5L | 2 Heat Settings plus Keep Warm Function | Removable Easy-Clean Ceramic BowlVery poor quality for a brand that I believed to be one of the bestMore reviews of this product (20)View product website

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