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Cooks Professional Reviews

https://www.cooksprofessional.co.uk
Rated
Excellent

At Cooks Professional we love everything to do with food.

Service
4.6
/5
Product
4.5
/5

5

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410

60

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24

524

ratings over the past year

Displaying all 4,902 reviews
Trusted Customer
15 years ago
Date of purchase: 01/07/2009
Very good to deal with
Trusted Customer
15 years ago
Very good to deal with
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Trusted Customer
15 years ago
Date of purchase: 01/07/2009
ok
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Trusted Customer
15 years ago
Date of purchase: 11/21/2008
Oven was delivered within the time stated.
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Trusted Customer
15 years ago
Date of purchase: 12/07/2008
After receiving the broken one the replacement was rather slow to arrive though this could be partly blamed on the Christmas break.
Trusted Customer
15 years ago
Halogen Cooker
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Trusted Customer
15 years ago
Date of purchase: 01/06/2009
tbhe service i recieved on my order was exellent
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Trusted Customer
15 years ago
Date of purchase: 01/05/2009
Usualy very good, but i feel that on this occasion they have let themselves down.
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Trusted Customer
15 years ago
Date of purchase: 12/12/2008
I have yet to receive any of the items listed below. I received notice that the oil syringe was out of stock - there was no suggestion that the other items ordered would fail to arrive by Christmas (
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Clifford James
Cooks Professional
15 years ago
Sorry to hear that you have not received any of the other goods. The whole order (except the syringe) was despatched from us on the 12th of December. I have been in touch with the couriers today and they have informed me that sadly your parcel has gone missing in transit. Sadly we would have been unaware of this until you contacted us. I have arranged for your order to be re-despatched today and will be with you within 3-5 working days. If you experience any further delays, please contact us as soon as possible so that we can investigate and rectify the problem right away. Our customer service department can be contacted on 0871 911 7000 or customerservice@clifford-james.co.uk
Trusted Customer
15 years ago
Poor, poor service. Package apparently lost in transit to me (co-incidentally the same as a pair of boots purchased seperately in early December and returned by me for exchange). My enquiry prompted goods listed below to be re-sent (except out of stock oil syringe). Part of delivery poorly packaged in over large cardboard box with no internal padding - therefore nest box arrived damaged. Being returned - will this item also be 'lost in transit'? I am out of pocket on returns, out of pocket on boots. Too much hassle to bother with again. Poor CSA attitude when enquiring about both goods returned and goods not delivered. Impress me - sort it out.
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Clifford James
Cooks Professional
15 years ago
Very sorry to hear that. I can assure you that your items had sadly gone missing in transit. There would be no reason for us to pretend that they had. I can see that a pre paid returns label has been sent out to you so that the box can be returned free of charge. As soon as we receive that back, we will be able to send you a brand new one. Our apologies again for any inconvenience caused and if you have any further queries, please do not hesitate to contact us on customerservice@clifford-james.co.uk
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Trusted Customer
15 years ago
Date of purchase: 11/26/2008
Item was as discribed in book
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Trusted Customer
15 years ago
Date of purchase: 12/14/2008
They delivered the goods within the timescale and it was as discribed very acurately in thier brochure.
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Trusted Customer
15 years ago
Date of purchase: 11/27/2008
twice I have ordered items from clifford james and each time i had to chase the delivery with the last order being marked as delivered by their delivery company when quired I was told no one was avail
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Clifford James
Cooks Professional
15 years ago
Our apologies for the problems that occured with the delivery. I have checked with the couriers again and sadly they are still giving us the information that they did originally which is obviously incorrect, so our sincere apologies for any confusion caused.
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About Cooks Professional
At Cooks Professional we love everything to do with food, whether it be the preparation, the cooking, or the most enjoyable part – eating food. Our aim is to present you with the latest kitchen must-haves making the time spent in your kitchen more enjoyable.
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hello@cooksprofessional.co.uk
Dolbedwyn, Newchurch, Kington, Herefordshire, HR5 3QQ, United Kingdom
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About Cooks Professional
At Cooks Professional we love everything to do with food, whether it be the preparation, the cooking, or the most enjoyable part – eating food. Our aim is to present you with the latest kitchen must-haves making the time spent in your kitchen more enjoyable.