Thank you very much for your feedback, whether good or bad it helps us highlight areas where we can improve. On such example is these ovens not being correctly packed. We have since been in touch with the manufacturers who have improved the packaging dramatically so that situations like this should not happen again.
If you still wish to have the halogen oven exchanged, we can arrange a collection if you cannot get to a post office in person, we would not like you to be lumbered with a substandard product.
In regards to the free gift, it is actually being sent seperatly. We did temporarily run out of stock, but they have since come in so it should be with you soon.
If you have any further queries, or would like to arrange the collection, please get in touch by calling 0871 911 7000 or emailing customerservice@clifford-james.co.uk and we will be happy to help.