Cooks Professional Reviews

Sorry to hear of the mix up with the couriers delivering it to the incorrect address. The replacement order is now on it's way to you and if you have any further queries, please do not hesitate to contact us. Once again, our apologies for any inconvenience caused.

Our apologies for the delay with the order. As you know, there was a problem with the order not being able to finalise, however, this has now been resolved and your order should be with you any day now. If you have any further queries, please do not hesitate to contact us.

Sorry to hear of the delay with your order. I can see it took 7 days and we are always looking at ways to improve delivery times. If you have any questions, please do not hesitate to contact our customer service department on 0871 911 7000.

Sorry to hear that your order arrived damaged. We have recently been in touch with the manufacturers of this item and they have actually improved the packaging for the latest batch we are having delivered so hopefully this should not happen again. It looks as though we should be receiving the goods back today so your refund (in full, including the postage) will be processed shortly. If you have any further queries, please do not hesitate to contact us.

Very sorry to hear that! Sadly we are in the hands of our courier and unfortunately items do from time to time get damaged in transit, this is a risk we have to take with mail order. However, as soon as we receive the goods back from the courier we will issue the replacement straight away. i can also inform you that the manufacturers have improved the packaging and it has been tested without a single damaged unit. If there is anything else we can help with, please get in touch.