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Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Displaying all 6,700 reviews

Trusted Customer

8 years ago

Date of purchase: 07/27/2016

Ordered at Waltons shed because of the design and size. I enquired about it intially. Customer services confirmed that the batons attached to the floor were presure treated. When delivery came they we

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Waltons Garden Buildings

Waltons

8 years ago

Good afternoon, thank you for your feedback, please accept my sincere apologies for the issues that you have had with your new building, I’m sorry we weren’t able to get things right the first time with your order. I am glad to see we were able to send out any required parts swiftly for you. Unfortunately on this occasion this did not resolve your issues. I can see that our installations manager is now in contact with you directly and is working to resolve everything for you.

Product reviews

The shed is not part treated as they suggest in customer services which i deally you would expect if the base sits on the floor. The wood is too dry and splits when screws/nails are being used. It men

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Waltons Garden Buildings

Waltons

8 years ago

We do have a quality control team that check our products before they are delivered and I am sorry that on this rare occasion, the issues with your product were missed. We will be taking measures to try to ensure that this does not occur again in the future. Please accept my apologies again for the inconvenience caused and our install manager is working to get things resolved for you as quickly as possible.

Trusted Customer

8 years ago

Date of purchase: 08/24/2016

Excellent Service and the delivery guy was so helpful even though he had a full lorry of items to deliver. Very customer friendly. would definitely recommend. the only disappointing thing was I wan

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Waltons Garden Buildings

Waltons

8 years ago

I am glad that you think all aspects of the service received was excellent and that you would definitely recommend Waltons. Apologies for any confusion regarding gravel boards as we no longer sell these. Thank you for providing your feedback.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/23/2016

Dealing with the company was straight forward and the service staff were helpful, but the product was clearly not new, was in poor condition with old water stains and damaged from storage and transpor

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Waltons Garden Buildings

Waltons

8 years ago

Thank you very much for your feedback, I have tried to contact you earlier on today to see if I can help at all, but unfortunately I couldn’t get through. I am glad that you found it straightforward to deal with our company and that our customer service staff were helpful. I am sorry that on this occasion we didn’t get things right first time around and this resulted in a collection of your purchase. I’m really sorry that you feel no effort was made to apologise or compensate you for the issues that you have had and we will take steps to try to ensure that this is not repeated in future.

Product reviews

I arranged for the return of this shed within 2 hours of its arrival... more than a dozen nails sticking out, flimsy roof felt, bits of wood missing, damaged or water stained from storage. The product

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Waltons Garden Buildings

Waltons

8 years ago

We do have a Quality Team that check the buildings before despatch and I will make sure this will be looked into and measures taken to ensure the same error is not made in future. Thank you again for taking the time to provide your feedback and again please accept my sincerest apologies.

Trusted Customer

8 years ago

Date of purchase: 08/23/2016

My order was despatched when you said it would be. Free UK delivery and a very helpful driver. will definitely use you again and recommend you.

Waltons Garden Buildings

Waltons

8 years ago

I am thrilled to know that you are extremely happy with the service received and that you would be happy to use our company again.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/27/2016

Delivery driver excellent.

Waltons Garden Buildings

Waltons

8 years ago

Thank you very much for your feedback, it is great to know that you found our delivery driver to be excellent.

Product reviews

Window and door design very poor. Gaps in the side panels and nails left stuck out to catch your hands on. Would not recommend. Poor.

Waltons Garden Buildings

Waltons

8 years ago

I have tried calling you earlier and have also sent you an email which I hope you will be able to pick up later. If you are able to respond to my email with some images that will enable me to see the mentioned issues and we can progress from there. Thank you again for your feedback!

Trusted Customer

8 years ago

Date of purchase: 08/02/2016

This is my second putchase from Waltons and have recommended to family members who have also bought sheds etc, wouldn't use anyone else

Waltons Garden Buildings

Waltons

8 years ago

I am delighted to know that this is not your first purchase from Waltons and that you are extremely happy with the service received and you would be happy to recommend our company. Thank you for taking to time to provide your review.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/25/2016

ordered on a friday choose tuesday delivery ..as monday was bank holiday .tuesday email saying pick a delivery date .earliest then available was friday ..but very polite and very good delivery driver

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Waltons Garden Buildings

Waltons

8 years ago

Thank you very much for your feedback, I’m sorry for the issues you have had surrounding your delivery but I am glad you found or delivery driver to be very good and helpful and we thank you for your feedback.

Product reviews

for the price shed is okish ..but very poor in areas where needs the extra thickness ..but basic shed ,basic price ..would pay extra for better product next time ..

Waltons Garden Buildings

Waltons

8 years ago

With regards to your new building our overlap buildings are part of our budget range but I am sure once you have built it, it will certainly be fit for purpose and will meet the needs of your requirements. Thank you again for your review.

Trusted Customer

8 years ago

Date of purchase: 08/26/2016

Prompt and efficient

Waltons Garden Buildings

Waltons

8 years ago

I am glad that you rate our service provided as both prompt and efficient. Thank you for your feedback.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/24/2016

Delivery was as promised

Waltons Garden Buildings

Waltons

8 years ago

I am glad that you are happy with the delivery service.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/20/2016

Arrived when told it should and as i was not around at time, the delivery guy helped put shed in to garden for my wife

Waltons Garden Buildings

Waltons

8 years ago

I am very glad that you were happy with the service received and that our helpful driver was able to go that extra mile to ensure customer satisfaction.

Product reviews

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About Waltons

Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.

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01636 821135

Old Great North Road, Sutton-on-Trent, Nottingham, Nottinghamshire, NG23 6QN, United Kingdom

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Waltons Reviews

12 x 10 Waltons Groundsman Tongue and Groove Apex Modular WorkshopThe shed is not part treated as they suggest in customer services which i deally you would expect if the base sits on the floor. The wood is too dry a...More reviews of this product (8)View product website

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7ft Green PT Fence Post (95mm)More reviews of this product (2)View product website

3'3 x 2 Waltons Grande Wooden Garden StorageI arranged for the return of this shed within 2 hours of its arrival... more than a dozen nails sticking out, flimsy roof felt, bits of wood missing, ...More reviews of this product (12)View product website

7 x 7 Waltons Wooden Corner SummerhouseEasy instruction (even for my Husband!!) good quality for the price and price very good compared to others. Thank you.More reviews of this product (41)View product website

8 x 6 Waltons Overlap Apex Wooden Shed DDWindow and door design very poor. Gaps in the side panels and nails left stuck out to catch your hands on. Would not recommend. Poor....More reviews of this product (244)View product website

10 x 8 Waltons Overlap Apex Wooden ShedExcellent purchaseMore reviews of this product (88)View product website

6 x 4 Waltons Overlap Apex Wooden Shedfor the price shed is okish ..but very poor in areas where needs the extra thickness ..but basic shed ,basic price ..would pay extra for better produc...More reviews of this product (96)View product website

10 x 6 Waltons Overlap Apex Wooden ShedFor the price it is excellent valueMore reviews of this product (36)View product website

7 x 5 Waltons Overlap Apex Wooden ShedVery pleased with the shed suppliedMore reviews of this product (129)View product website

8 x 6 Waltons Overlap Apex Wooden Shed DDEasy to build and look ideal great colour too.More reviews of this product (244)View product website

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