Good morning,
Thank you for taking my call a few moments ago, I’m really sorry for the problems you have encountered.
I have investigated into your order and it looks like you were able to place an order for a product that is no longer part of our range and this has now been removed from the search engines. I can only apologise that we didn’t make you aware of any issues until you called in and we looked into it for you.
I can confirm that we have refunded your original payment method on the same day, this should be showing into your account by now and if you need anything else at all please don’t hesitate to give me a call on 0800 0291000
Kindest regards
Mike - Waltons