Thank you for your feedback. Such a shame that these shoes did not meet your expectations. I have checked your account and your refund was processed on the 19/09/14. Your comments have been passed to the Quality Control and Buying teams.
Thanks again.
Product reviews
Flat insole with little or no longitudinal arch support. Item returned.
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Trusted Customer
9 years ago
Date of purchase: 09/17/2014
Very good service
Product reviews
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Trusted Customer
9 years ago
Date of purchase: 09/12/2014
The two items arrived but were not as described. The 8 inch pan had a cover while the 9.5 inch pan did not. The description was that the 9.5 inch should have had the lid/cover. I spoke to the lady at
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Chums
Chums
9 years ago
Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I can see a prodcut query was done on 17/09/14, one of my colleagues attempted to contact you the following day. I will arrange a call back today for you.
Please accept my apology for any inconvenience caused.
Product reviews
Items were not what were advertised. See comments above.
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Trusted Customer
9 years ago
Date of purchase: 08/28/2014
I HOPE THEY ARE GOOD NOTTRIED YET
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Trusted Customer
9 years ago
Date of purchase: 10/02/2014
Took a while to arrive.
Chums
Chums
9 years ago
The pyjamas measurements listed on our website are correct, however the garments do have extra room, to allow for your movement and comfort. We do offer a free returns service, we would be more than happy to accept these back and exchange them for a smaller size. I can see you the order was delivered within 7 days, which is the time frame we do advise.
Product reviews
Insane fit. Massive around wist but really short. Will never wear them.
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Trusted Customer
9 years ago
Date of purchase: 09/06/2014
Very quick delivery
Chums
Chums
9 years ago
We take all feedback on board, good or bad and make every effort to serve customers accordingly. I can assure you that all products we sell are subject to random quality checks to ensure that the items we sell are safe, free from defects and offer value for money. Your comments have been passed to the Quality Control and Buying teams.
Thanks again.
Product reviews
General assembly of trousers and sewing was very poor, the stitching on the hems looked like it was done by an amatuer, to such a degree I haven't even worn them
Poor quality material.
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Trusted Customer
9 years ago
Date of purchase: 10/01/2014
After they accepted my order and taken my money, they told me it was out of stock. If I had known this at time of ordering, I would not have placed the order. Not impressed. Will not use again.
Chums
Chums
9 years ago
I am extremely sorry to hear you have still not received your goods and that your payment was taken.
I have looked into your account and can see it was picked and packaged on 2/10. You should have definitely received your goods by now as they are in stock.
I will have this enquiry dealt with and I will email you with more information to resolve this query.
We do apologize again about this as this is not our usual standard of service.
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Trusted Customer
9 years ago
Date of purchase: 09/20/2014
fast, reliable service
Product reviews
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Trusted Customer
9 years ago
Date of purchase: 08/15/2014
Good service particularly for free " returns" which I used for a previous order.
Product reviews
The only problem I have with this product is that the texture of the fabric tends to weaken after repeated washes so that the fit around the crotch loses firmness.
No problems really....
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Trusted Customer
9 years ago
Date of purchase: 10/06/2014
As always, very good.
Product reviews
I just hoe the pockets are better than the last ones I bought.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.