A very good firm and very helpful over a recent issue.
Chums
Chums
9 years ago
We thank you so much for your positive feedback, it is much appreciated!
Product reviews
Good quality for the price.
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Trusted Customer
9 years ago
Date of purchase: 09/20/2014
comments on note sent with returned parcel were ignored
Chums
Chums
9 years ago
I have had a look into your account and can see the operator you spoke to found there was a issue with the catalogue number of the dress you ordered. We are sorry to hear you were sent the wrong goods to the one you originally wanted.
I can see you were give 10% discount off the price of the goods which was refunded back to you.
If you would like the call charges made refunding we can do this for you. If you could please send in a copy of your phone bill or email as copy to enquiries@chums.co.uk we will be happy to refund your call charges for you.
We apologise again and thank you for your time and feedback.
Product reviews
Wrong item sent, returned and same item received again. It cost over £2 to telephone. Only £3 compensation was offered.
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Trusted Customer
9 years ago
Date of purchase: 09/08/2014
Service and communication was first class.
Chums
Chums
9 years ago
Great feedback! Much appreciated!
Product reviews
These were quality items at a very reasonable cost. The choice of sizes and colours were also excellent!
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Trusted Customer
9 years ago
Date of purchase: 09/14/2014
I ordered three Bra's - all the same size & cup size - they delivered two correctly and one Bra was the wrong size
Chums
Chums
9 years ago
We are so pleased to see you have rated our service and products as good.
We are sorry to hear you were sent one of the bra's in the wrong size, it seems this has been done to a human error in our warehouse. We would advise you to return the incorrect bra and we will be able to exchange this for the correct size for you as a priority.
We do apologize again about this and hope this does not stop you from ordering with us in the future.
Product reviews
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Trusted Customer
9 years ago
Date of purchase: 08/09/2014
USUUAL GOOD CHUMS SERVICE
Chums
Chums
9 years ago
Thank you for such positive feedback. We hope you keep shopping with us in the future! Much appreciated!
Product reviews
USUUAL GOOD CHUMS SERVICE
USUUAL GOOD CHUMS SERVICE
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Trusted Customer
9 years ago
Date of purchase: 09/16/2014
Slippers were here the day after I ordered them.
Chums
Chums
9 years ago
Wow! We are so pleased to see your had very speedy delivery from us. We thank you so much for you positive feedback. This is much appreciated!
Product reviews
Just what my husband needed
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Trusted Customer
9 years ago
Date of purchase: 09/19/2014
As always service is good with good delivery times
Chums
Chums
9 years ago
Great feedback! Much appreciated. Glad to hear you are so happy with your therapy gloves.
Product reviews
As always excellent service. Gloves just what I was looking for.
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Trusted Customer
9 years ago
Date of purchase: 09/11/2014
Efficient service. Return promptly dealt with.
Chums
Chums
9 years ago
Thank you for your feedback. I am glad to hear that your return was dealt with swiftly. However I am extremely sorry that you have experienced issues with these trousers. I will pass on your comments to our quality control team so it can be looked into further. Yes as there is a fault with the trousers they are returnable. We do offer a free returns service with the collect + label attached to your invoice for a refund or exchange. If you wish to contact us further please call 03333554455 or at enquires@chums.co.uk
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Trusted Customer
9 years ago
Date of purchase: 09/01/2014
good quick service. purchased many items always well satisfied. quality of goods mostly great. . would recommend.
Chums
Chums
9 years ago
I am extremely sorry to hear what has happened to the goods you purchased from us. We have not had this comment from any of our other customers on this item.
Following your feedback I will pass your comments on to have the goods checked as this could be a suppliers fault and we do not want this issue to happen again in the future.
We thank you for making us aware of this and we will be looking into this issue.
Thank you for your time and feedback.
Product reviews
the built in pad rolls into a bundle after 1st or 2nd wash they are then useless...sorry to have to tell you this but would not purchase this product again unless greatly improved' they are expensive
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Trusted Customer
9 years ago
Date of purchase: 09/03/2014
VERY PATCHY
Chums
Chums
9 years ago
Thank you for your feedback. I am sorry to hear that you are not completely happy with the trousers. I will pass your comments onto are buying department. We do offer a free returns service with the collect + label attached to your invoice for a refund or exchange. If you wish to contact us further please call 03333554455 or at enquires@chums.co.uk
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.