Product arrived promptly. 2 pairs of shoes 1 was ok as ordered the other was a about a size 10 even though it had a size 12 on the shoes. I returned the shoes and a replacement was sent within a week.
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Chums
Chums
9 years ago
Thank you for your feedback. I am sorry to hear one pair of the shoes were incorrectly sized. I can assure you this is not an issue we have had with these shoes. We do have random quality control checks of all items to ensure instances like this are kept to a minimum. Sorry for any inconvenience caused but great to hear that you are now happy with the shoes.
Product reviews
Very pleased with the shoes. Value for money. Would order again!!
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Trusted Customer
9 years ago
Date of purchase: 09/20/2014
Good service, varied products
Chums
Chums
9 years ago
Great feedback! Much Appreciated.
Product reviews
Just right
Good fit, a bit thin.
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Trusted Customer
9 years ago
Date of purchase: 09/20/2014
Excellent quality goods and very speedy delivery
Chums
Chums
9 years ago
Great to hear you are so happy with service and product! Thank you for your feedback.
Product reviews
Good quality and very warm
Slightly higher waist than desired but still very good
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Trusted Customer
9 years ago
Date of purchase: 09/03/2014
Service very good. Speedy delivery
Chums
Chums
9 years ago
So glad to hear are pleased with our service, delivery and item. Great feed back, Much appreciated.
Product reviews
Product good does the job well
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Trusted Customer
9 years ago
Date of purchase: 08/11/2014
problem communicating so as to get a refund
Chums
Chums
9 years ago
Thank you for your feedback. Such as shame the was an error in communication. I can advise you can contact us on 03333554455, via our website using the free live chat facility or at enquires@chums.co.uk
Product reviews
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Trusted Customer
9 years ago
Date of purchase: 09/20/2014
service and delivery time very good
Chums
Chums
9 years ago
Thank you for your feedback!
Product reviews
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Trusted Customer
9 years ago
Date of purchase: 08/18/2014
Been ok ever since i started buying from them ive had no problems .
Chums
Chums
9 years ago
Great feedback so pleased we were able to supply you with a suitable item that was fit for purpose. Thank you
Product reviews
Did what they were made for . Did.nt let me down . Ha ha
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Trusted Customer
9 years ago
Date of purchase: 08/27/2014
easy to order, good delivery good quality.
Chums
Chums
9 years ago
So glad to hear the item and delivery was to a good quality, Thank you for taking time to leave your feedback.
Product reviews
I am very pleased with item.
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Trusted Customer
9 years ago
Date of purchase: 09/06/2014
Got the order wrong twice. Originally a packing error, sending out wrong goods became an admin error when they sent out the wrong ones again
Chums
Chums
9 years ago
We are very unhappy to hear of the experience you have had with us and would like to resolve this matter.
We understand it is unsatisfactory and unprofessional that you have been sent the wrong goods from us, not once, but twice.
We would like to try and resolve this matter with you if you wish.
Could you please email us at enquiries@chums.co.uk and we will be able to take this issue further and hopefully have it resolved.
We thank you for your time and feedback.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.