Returns service inconvenient. I live several miles from nearest drop off points and are not on local bus service routes As a non driver this means if any order is unsuitable I give it to charity. This
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Chums
Chums
9 years ago
I apologise a collect+ store is not close to your home. If this is the case we are happy to supply you with a free returns label for Royal Mail for any future orders you place with us.
We do not usually use Royal Mail for returns as we have many issues with returning goods through them, which is why we use collect+. Collect+ are a courier and the parcels have tracking codes on which makes the return of them quicker and safer.
If you would have gotten in contact with us we would have been able to issue this Royal Mail label, as we would not expect our customers to trave this distance to return goods. We try to get all of our customers to get in touch with us with any issues they have so we can see if we can resolve them.
I am sorry you have already given away the goods as we could have settled this issue for you.
Hopefully this may change your mind with ordering with us in the future. We apologize again for this.
Thank you for your time and feedback.
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Trusted Customer
9 years ago
Date of purchase: 09/07/2014
they were good to start with and then when the goods arrived the service i got was very bad the purse was buy 1 get 1 free my daughter placed the order for me but she did it wrong she thought that you
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Chums
Chums
9 years ago
We do apologise that you were charged and sent two purses. With our buy one get one free items they are mainly ready packed as a two, and the price will show for the two of them.
It sounds like the order had already been dispatched from us before we could cancel the second purse for you. I can assure you we would have cancelled and refunded one of the purses if it had not already left us.
I can see you were refunded back to your card on 22/9. We advise you to check your bank account as the refund has been processed on our end for the goods.
If you would like to forward your phone bill to us we would be happy ot refund you the call charges that were made.
You can send this in through the post or you can email us at enquiries@chums.co.uk
We thank you for your time and feedback.
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Trusted Customer
9 years ago
Date of purchase: 09/14/2014
rubbish system
Chums
Chums
9 years ago
We are unhappy to see the comments you have left about your experience with our company and would like to investigate this for you.
We would like to hear from you what you found negative about our service so that we can use the feedback to make it more positive.
If you would like to email us with your enquiry a member of staff will be happy to listen and hopefully resolve your issues.
We thank you for your time and feedback.
Product reviews
too big
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Trusted Customer
9 years ago
Date of purchase: 08/30/2014
swift despatch
Chums
Chums
9 years ago
Thank you for your positive feedback!
Product reviews
as advertised
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Trusted Customer
9 years ago
Date of purchase: 08/31/2014
fast delivery, satisfied with service
Trusted Customer
9 years ago
good service good range of items
Chums
Chums
9 years ago
Great feedback - Much Appreciated!
Product reviews
have bought these for my husband in the past they have a decent leg length and he says they are very comfortable. will purchase these again when needed
they wash well and keep their shape
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Trusted Customer
9 years ago
Date of purchase: 09/01/2014
I waited a long time for my order,then about a 2 weeks later i had a further set of belts that i didnt order.On trying to return this i took them to the COLLECT shop and was told that coudn't because
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Chums
Chums
9 years ago
I am sorry to hear you are not happy with the service you have had from Chums.
I can see from looking on your account notes that you were sent a duplicate order. The lady you spoke to on the phone has noted this, and added the label against your account which you received.
It seems we only received the duplicate order back from you which was sent in error, this would have been the reason you have not received a credit back as you did not pay for the duplicate goods.
We have now rectified the duplicate order situation which we understand was not acceptable.
We thank you for your feedback and time.
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Trusted Customer
9 years ago
Date of purchase: 08/18/2014
Pretty good.
Chums
Chums
9 years ago
We are happy to hear you are satisfied with the service you have received from us.
I have had a look into your account and can see you ordered regular rise trousers, so the ones you received were sent to us in error. I am extremely sorry about this, it seems like it was a picking error made in the warehouse.
If you would like to return them to us using the collect+ free returns label (you can search your nearest collect+ store on www.collectplus.co.uk), you can return them too us and we would be happy to replace them with the correct pair.
I will also have your postage refunded back to you as this was an error made on our behalf. I apologize again about issue.
Product reviews
Did I order the high-waisted ones by mistake? Or did you send me them in error? Either way, they really badly need belt loops to keep them up. Not very happy with them, but far too much trouble to ret
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Trusted Customer
9 years ago
Date of purchase: 08/16/2014
I would like them to have a highstreet presenc somewhere (maybe stores willing to be resellers)
Chums
Chums
9 years ago
Thank you for you your feedback. We will take your comments into consideration. I hope you will still shop with us.
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Trusted Customer
9 years ago
Date of purchase: 08/29/2014
Excellent service as usual.
Chums
Chums
9 years ago
Great feedback! Much appreciated.
Product reviews
Nice and cosy.
Very comfortablw.
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Trusted Customer
9 years ago
Date of purchase: 09/09/2014
good
Chums
Chums
9 years ago
We are so happy to see you have rated our service and products as excellent. This is much appreciated!
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.