Chums Reviews

Thank you for your time and feedback. I am sorry to hear you are not happy with the quality of the goods you purchased from us. If you would still like to return the goods to us we will be happy to accept them back if they have not been worn. Alternatively we can also have them inspected and we can follow the return further and have it dealt with for you. If you would like us to deal with this enquiry further please email us at enquiries@chums.co.uk

I am surprised to hear what happened to the briefs after you washed them and do apologize. If you would have contacted us about this issue we would have been able to have the quality of the briefs inspected and dealt with this for you. Unfortunately as you have disposed of the goods we are unable to take this any further. If you do wish to place an order with us again I will make sure free postage is given on your next order for you. We thank you for your time and feedback on this issue.

Thank you for your feedback. We are delighted to hear you are so pleased with your goods. Much appreciated!

Thank you for your feedback. Please accept my apologies for the inconvenience caused by this mix up. Our suppliers are generally very accurate so I must apologise if they inadvertently sent you the wrong wheelchair. After checking your account I can see this item was collected free of charge and the correct item resent. I am glad to hear you are now pleased with the product. Your feedback is greatly appreciated.

Thank you for your time and feedback. I am sorry to hear the alternatives you were sent were not suitable. We do send out alternatives to avoid disappointment for our customers as some are happy to keep the alternatives. We understand this is not the case with all of our customers, which is why we also offer free returns. We can set your account up so that no substitutes are sent on any orders you place with us in the future. I have done this for your account now if you do choose to shop with us again. I hope this has helped clear the issue a bit more and we hope you shop with us again.

Thank you for your feedback. Great to hear you are happy with service and product.

Great feedback! - Much appreciated.

Thank you for your time and feedback. I have had a look into your order and can see the trousers you ordered are priced at 19.99 for one pair of trousers, but if you buy two of more you get discount and they reduce to 17.99 per pair. I can see your first order for these was for one pair at 19.99. You then ordered another two pairs a couple of days later and these were 17.99 per pair. I can see you were refunded 4.99 back to your card on 28/8 for the postage. We would advise to check your bank statement as this has definitely gone through on our end. With the second order you have only ordered two pairs of these trousers on the website and only charged for two pairs which is why three were not sent. I am sorry about this issue and hoped this has helped clear the matter for you.

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Good to hear - thank you for your feedback.