Chums Reviews

We are so sorry that this item was damaged upon receipt, occasions such as this are very rare indeed and our despatch team do go to great lengths to ensure products reach you in the best possible condition, so please accept our sincere apologies. We have however checked our records and they show that your parcel was delivered within the timescale advertised. Provided the shoes have not been worn, please do not hesitate to return the parcel back to us free of charge, where we will be happy to offer a replacement/exchange or of course a refund. We hope this instance will not deter you from using our company in the future.

Thank you for taking the time to feed this back to us. We are glad that you are happy with our service but we are sorry the item you ordered was not to your liking. Please do not hestitate to take advantage of our free return service in the event that an item is not suitable. Kind Regards

Much obliged

Excellent feedback. Much appreciated !

Please accept our apologies. However glad to hear we have now fulfilled your order. Thanks !

With reference our recent phonecall, I am delighted I had the chance to speak to you direct. I have sent you a free returns label along with our Winter 2013 brochure. I look forward to receiving this parcel back and I do hope you find something that is more suitable for you. Kind regards

Many Thanks

Please accept our apologies for the error's. I have looked into your account and can see you have spoken with one of our advisor's and they have now rectified the problem. Thanks

Please specify the item that is currently out of stock by emailing us on enquires@chums.co.uk and I will check if this is going to be replenished. Thanks

Sorry to hear your wife did not like her purchase. Hope this doesn't put you of making future orders with us. Thanks for taking the time to leave feedback.