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Chums Reviews

https://www.chums.co.uk
Rated
Excellent
Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

12,083

2,421

684

307

688

16,183

ratings over the past year

Displaying all 113,460 reviews
Trusted Customer
11 years ago
Date of purchase: 08/27/2013
The best thing of all is that you have been using RM not Yodel to deliver my recent orders. The Yodel service has been appalling
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Chums
Chums
11 years ago
Many thanks. Glad to hear you are happy with us using the Royal Mail.
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Trusted Customer
11 years ago
Date of purchase: 08/29/2013
Tracking the order was hopeless. It just showed 'Awaiting Dispatch' throughout. Asking customer services was pointless, they gave the customer service stock reply and were no help.
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Chums
Chums
11 years ago
I can only apologise we are currently working on the tracking on our website this is not yet available for customers to view. However I can see your order left with Royal Mail so we don't have a tracking system for this we can only advise the where about's of an order if it has left with a courier. Sorry for any inconvenience caused.
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Trusted Customer
11 years ago
Date of purchase: 09/02/2013
Quick service and good packaging - returns arrangements not exactly easy for us oldies so it is fortunate we have only ever had to return 2 items
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Chums
Chums
11 years ago
Glad to hear you are pleased with our service and products. However we do try our best to find your nearest Collect Plus Stores in order for you to return any unwanted goods.
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Trusted Customer
11 years ago
Date of purchase: 08/26/2013
Excellent service and a quick delivery to the customer
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Chums
Chums
11 years ago
Excellent feedback. Thanks for taking the time to do this !
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Trusted Customer
11 years ago
Date of purchase: 08/28/2013
one of the best
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Chums
Chums
11 years ago
Fantastic - many thanks
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Trusted Customer
11 years ago
Date of purchase: 09/02/2013
After my initial complaint you promised to rectify and deliver by Friday. In fact the replacement came Thursday. Thank you. You are exonorated.
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Chums
Chums
11 years ago
Thank you for your feedback. I am happy to hear you have now received your order.
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Trusted Customer
11 years ago
Date of purchase: 08/30/2013
Fantactic service
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Chums
Chums
11 years ago
Great to here you are happy with our service. I am sorry to hear the colours where not as advertised our marketing and photography departments do their best within the constraints of the technology available to ensure that our photographs portray our items in as accurate a manner as possible. However we appreciate that despite our photography department’s best efforts nothing can replace seeing an item 'in the flesh'. However we are always seeking ways to improve and as such your comments have been passed along to the teams responsible. Many Thanks
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Trusted Customer
11 years ago
Date of purchase: 08/29/2013
Service very good.
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Chums
Chums
11 years ago
Sorry to hear the item was unsuitable. Hope to hear from you in the near future. Many thanks
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Trusted Customer
11 years ago
Date of purchase: 08/29/2013
quick service time
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Chums
Chums
11 years ago
Good to hear. Many Thanks.
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Trusted Customer
11 years ago
Date of purchase: 08/31/2013
Compared with other companies on the web their delivery times are abysmal - took over 10 days to deliver a pair of trousers. NOT GOOD ENOUGH.!
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Chums
Chums
11 years ago
Thank you for your feedback and I am so sorry if this parcel did not arrive within your specified time frame on this occasion. I do hope you can forgive us.
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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03333 554455
Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.