Wrong colour sent to us in the beginning with no explanation as to why. I had to send the trousers back( by taking them to a collection shop) and ask you to send the correct colour. You answered by e-
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Chums
Chums
11 years ago
please accept our apologies for sending you an alternative colour, we had an exceptional summer season for this product but have unfortunately had problems restocking this item in some colours since then due to supplier issues beyond our control, i'm glad i had the opportunity to speak to you a little earlier and hope this doesnt put you off from ordering with us in the future.
Product reviews
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Trusted Customer
11 years ago
Date of purchase: 09/04/2013
pleased with everything i have bought
Chums
Chums
11 years ago
Great to hear - Thanks
Product reviews
pleased with everything i have bought
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Trusted Customer
11 years ago
Date of purchase: 09/01/2013
No response to follow up for delivery information
Chums
Chums
11 years ago
Please accept our apologies for the late delivery. I have looked into this and we was currently waiting for an item to come back into stock before we dispatched your order. I can confirm your order has now left us.
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Trusted Customer
11 years ago
Date of purchase: 08/29/2013
Delivery time-scale a bit slow
Chums
Chums
11 years ago
Sorry to hear the delivery was quite slow. Glad to hear you are happy with the product.
Product reviews
Very impressed with the product
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Trusted Customer
11 years ago
Date of purchase: 08/30/2013
I have always quick service and delivery from Chums, over many years.
Chums
Chums
11 years ago
Thank you so much for taking the time to leave this feedback – much appreciated and really pleased your are so happy with your purchase.
Product reviews
The slippers I ordered were for my husband, who is in a nursing home, and having Velcro to fasten them helps the staff dressing him. They are very warm and easy to wear.
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Trusted Customer
11 years ago
Date of purchase: 08/27/2013
Always a very quick service
Chums
Chums
11 years ago
Great - many thanks !
Product reviews
Very pleased with Jacket good and true fit
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Trusted Customer
11 years ago
Date of purchase: 08/26/2013
Delivered when they said they would and easy to order on line
Chums
Chums
11 years ago
Great - many thanks
Product reviews
Repeat order so knew the quality we were getting and the fit too.
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Trusted Customer
11 years ago
Date of purchase: 08/26/2013
Never deliver on time.
Chums
Chums
11 years ago
Please accept our apologies for the delay with your recent order, the item you ordered is very popular we do try to keep the stock levels replenished. I am sorry to hear on this occasion we have failed. If the substitute is not suitable please return it for a refund.
Product reviews
Pity the colour ordered was not available and was sent a substitute
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Trusted Customer
11 years ago
Date of purchase: 08/31/2013
Good service.
Chums
Chums
11 years ago
Many Thanks
Product reviews
good and useful product and satisfactory fitting.
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Trusted Customer
11 years ago
Date of purchase: 09/05/2013
I put good because there is no option to put average.
Chums
Chums
11 years ago
Thank you for leaving feedback. All customer feedback is taken on board. Many Thanks
Product reviews
Again no option to put average. The quality of the trouser does not seem as good as it used to be, the material seems thinner with the black than the Bark colour or the grey. The material used to be h
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.