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Rated
Excellent
Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

12,076

2,419

684

307

688

16,174

ratings over the past year

Displaying all 113,435 reviews
Trusted Customer
11 years ago
Date of purchase: 08/07/2013
I've always had good service from Chums.
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Chums
Chums
11 years ago
Great - Many Thanks
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Trusted Customer
11 years ago
Date of purchase: 08/08/2013
It was all of a bit of a hassle to get things right. It was odd that an item that I had made a mistake on and informed Chums that I wanted to change the order on within ten minutes, could not be chang
...
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Chums
Chums
11 years ago
I am sorry to hear this. However as our orders are processed quickly we cannot make amendments if your order has gone for dispatch in our warehouse. Apologies on behalf of the Royal Mail for any inconvenience caused.
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Trusted Customer
11 years ago
Date of purchase: 08/11/2013
Quick service.
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Chums
Chums
11 years ago
Thank you for your feedback, we are sorry to hear that the item wasn't suitable for you on this occassion, would you be so kind as to confirm the date of return so that we can track the item for you.
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Trusted Customer
11 years ago
Date of purchase: 08/14/2013
all orders have been correct and delivered reasonably quickly
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Chums
Chums
11 years ago
Much Appreciated. Thanks
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Trusted Customer
11 years ago
Date of purchase: 08/12/2013
STD DELIVERY TIME LENGTHY
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Chums
Chums
11 years ago
Please accept our apologies if your parcel took longer to arrive. This is most unusual as we are usually very quick. Sorry if we failed on this occasion with both delivery and sending wrong items. You can return any unwanted items back to us by using your free returns label.
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Trusted Customer
11 years ago
Date of purchase: 08/05/2013
Exelant service,can't fault it.
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Chums
Chums
11 years ago
Delighted to hear you are impressed. Thanks
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Trusted Customer
11 years ago
Date of purchase: 08/08/2013
First class service.
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Chums
Chums
11 years ago
Many Thanks
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Trusted Customer
11 years ago
Date of purchase: 08/11/2013
Was really disappointed delivery time as ordered for birthday gift and arrived too late,
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Chums
Chums
11 years ago
I am sorry to hear this, we do try our best to deliver goods within the time scale advised. Sorry if we have failed on this occasion.
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Trusted Customer
11 years ago
Date of purchase: 08/07/2013
Chums are reliable and a good company to deal with. Their returns policy is excellent.
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Chums
Chums
11 years ago
Thank you so much for your excellent feed back.
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Trusted Customer
11 years ago
Date of purchase: 08/07/2013
Always good value ...
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Chums
Chums
11 years ago
Great to hear you are happy with our service. I am sorry to hear the trousers where to long. I have tried to call you to offer you free postage for the inconvenience and extra cost caused. Many Thanks
Trusted Customer
11 years ago
comments same as previous stated
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.