It was all of a bit of a hassle to get things right. It was odd that an item that I had made a mistake on and informed Chums that I wanted to change the order on within ten minutes, could not be chang
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Chums
Chums
11 years ago
I am sorry to hear this. However as our orders are processed quickly we cannot make amendments if your order has gone for dispatch in our warehouse. Apologies on behalf of the Royal Mail for any inconvenience caused.
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Trusted Customer
11 years ago
Date of purchase: 08/11/2013
Quick service.
Chums
Chums
11 years ago
Thank you for your feedback, we are sorry to hear that the item wasn't suitable for you on this occassion, would you be so kind as to confirm the date of return so that we can track the item for you.
Product reviews
Returned. Not suitable.
Not suitable. Returned
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Trusted Customer
11 years ago
Date of purchase: 08/14/2013
all orders have been correct and delivered reasonably quickly
Chums
Chums
11 years ago
Much Appreciated. Thanks
Product reviews
excellent quality and fit
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Trusted Customer
11 years ago
Date of purchase: 08/12/2013
STD DELIVERY TIME LENGTHY
Chums
Chums
11 years ago
Please accept our apologies if your parcel took longer to arrive. This is most unusual as we are usually very quick. Sorry if we failed on this occasion with both delivery and sending wrong items. You can return any unwanted items back to us by using your free returns label.
Product reviews
LIKE PRODUCTS BUT ONE WRONG PRODUCT SENT
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Trusted Customer
11 years ago
Date of purchase: 08/05/2013
Exelant service,can't fault it.
Chums
Chums
11 years ago
Delighted to hear you are impressed. Thanks
Product reviews
What I ordered, exellent.
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Trusted Customer
11 years ago
Date of purchase: 08/08/2013
First class service.
Chums
Chums
11 years ago
Many Thanks
Product reviews
Good quality, exactly what I ordered.
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Trusted Customer
11 years ago
Date of purchase: 08/11/2013
Was really disappointed delivery time as ordered for birthday gift and arrived too late,
Chums
Chums
11 years ago
I am sorry to hear this, we do try our best to deliver goods within the time scale advised. Sorry if we have failed on this occasion.
Product reviews
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Trusted Customer
11 years ago
Date of purchase: 08/07/2013
Chums are reliable and a good company to deal with. Their returns policy is excellent.
Chums
Chums
11 years ago
Thank you so much for your excellent feed back.
Product reviews
The trousers were not quite to my liking, so I returned them and got a refund with no quibble. I've had Lucky Dip trousers before and had no problems with them.
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Trusted Customer
11 years ago
Date of purchase: 08/07/2013
Always good value ...
Chums
Chums
11 years ago
Great to hear you are happy with our service.
I am sorry to hear the trousers where to long. I have tried to call you to offer you free postage for the inconvenience and extra cost caused. Many Thanks
Trusted Customer
11 years ago
comments same as previous stated
Product reviews
would have been excellent unfortunately however, the trousers were 28" inside leg and not 27" as it said on the label so I had to pay extra to have them all altered
Trusted Customer
11 years ago
Cost of alterations £25 (5 pairs of trousers) cost of postage ? Somewhat less. . . .
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.