I was generally pleased with the service given but would have liked an email to let me know my goods had been dispatched so I was kept up to date with the progress.
Chums
Chums
11 years ago
Thank you for your feedback. Unfortunately we don't e-mail to advise when your order has been dispatched. However you can always e-mail us on enquiries@chums.co.uk and we can update you of the progress. Glad to hear you where satisfied with the product once the correct size was sent.
Product reviews
The cardigan was of good quality and good value for money however it was much bigger than I expected and I had to return it for a smaller size.
Again I was very pleased with the quality and price of the blouse but it was bigger than expected and had to be returned for a smaller size. It's all very well to be gererous in sizing but it makes it
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Trusted Customer
11 years ago
Date of purchase: 08/09/2013
good had trouble ordering second chair got there in the end
Chums
Chums
11 years ago
I am sorry to hear that. If you ever have any problems please don't hesitate to email us on enquiries@chums.co.uk. We will be happy to help.
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Trusted Customer
11 years ago
Date of purchase: 08/11/2013
as quick as I expected
Chums
Chums
11 years ago
Great to hear you are so pleased with your recent purchase and the service. Your feedback is greatly appreciated
Product reviews
my wife likes them too
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Trusted Customer
11 years ago
Date of purchase: 08/06/2013
Item as described and delivered within 7 days as stated
Chums
Chums
11 years ago
Good to hear. Thanks
Product reviews
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Trusted Customer
11 years ago
Date of purchase: 08/09/2013
Quick delivery
Chums
Chums
11 years ago
Much appreciated - Thanks
Product reviews
Unfortunately this was a lucky dip order and although the waist and leg length were correct you sent one standard size and one high waist. The standard size is a perfect fit but I have to send back th
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Chums
Chums
11 years ago
Sorry to hear one pair did not meet your requirements. However with the Lucky Dip Trousers it does state it can be of any style or colour. We will try our best to have your replacement order sent before your holiday. Thanks.
Fit very well
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Trusted Customer
11 years ago
Date of purchase: 08/07/2013
normally service very good but just sending out replacements is not a good idea
Product reviews
trousers return via the general store Dymchurch as a replacement that was sent out did not meet my requirements
Chums
Chums
11 years ago
I am sorry to hear the substitute was not suitable. We can set your account to not receive any further alternatives if the original item is out of stock. You can request this by emailing enquiries@chums.co.uk. Hope this resolves any further upset.
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Trusted Customer
11 years ago
Date of purchase: 08/10/2013
this is the first time I have ordered on line with chums I normally phone but the service has always been first class
Chums
Chums
11 years ago
Great to hear you are pleased with the service provided. Thanks
Product reviews
as above
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Trusted Customer
11 years ago
Date of purchase: 08/05/2013
delivery as stated
Chums
Chums
11 years ago
Great to hear. Thanks
Product reviews
product as expected and comfortable
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Trusted Customer
11 years ago
Date of purchase: 08/12/2013
My order went through and was responded to perfectly
Chums
Chums
11 years ago
Many thanks for taking the time to leave this feedback. I am sorry to hear there was a mix up with your order. You may return the goods and I will have our warehouse send the correct item to you. It is free of charge to return.
Product reviews
I ordered two packs of blue briefs. One pack had 'Blue' on the outside but inside was one pair of blue, one of black and one of white. The other pack had 'Blue' on the outside but inside were two blue
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Trusted Customer
11 years ago
Date of purchase: 08/07/2013
good
Chums
Chums
11 years ago
Thank you for your feed back, With reference to our earlier telephone call, as advised your goods are on route and we are confident you will be satisfied.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.