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Rated
Excellent
Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

12,074

2,419

684

307

688

16,172

ratings over the past year

Displaying all 113,435 reviews
Trusted Customer
12 months ago
Date of purchase: 08/29/2023
Excellent service.
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Akshatha
Chums
12 months ago
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
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MM
Ms Judith Morrison
12 months ago
Date of purchase: 08/25/2023
What Ms Judith Morrison said about Chums:
The size I wanted had sold out.
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Karen
Chums
12 months ago
Thanks for your feedback. I'm sorry to hear of the stock issue. We have contact you directly via email with more information on this enquiry. Hopefully this will rectify any issues raised here, and we do hope you continue to shop with Chums.
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MT
Mr Hugh Thompson
killyleagh
12 months ago
Date of purchase: 08/30/2023
What Mr Hugh Thompson said about Chums:
too long to wait for the order I would think long before I would order again
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Karen
Chums
12 months ago
Thanks for your feedback. I'm very sorry to hear of the delay with this delivery. We have contacted you directly via email with more information on this enquiry. Hopefully this will rectify/explain any issues raised here. We do hope you continue to shop with Chums, and look forward to hearing from you soon.
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Trusted Customer
12 months ago
Date of purchase: 08/30/2023
Please please send trousers ordered 30th August 2023!! This is the third time I’ve reported to chums. I’ve been charged £67:00 already taken from my account. Also a £7:00 fee to Northern Ireland part
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Karen
Chums
12 months ago
Thanks for your feedback. It's disappointing to hear of the issues encountered with this order. We have contacted you direct via email with more information regarding this enquiry. Hopefully this will explain/rectify any concerns raised here, and we do hope you continue to shop with Chums.
1
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MC
Mr Ernie Campbell
12 months ago
Date of purchase: 08/30/2023
What Mr Ernie Campbell said about Chums:
Wrong sized jeans sent in the correct sized outer package, so had to be sent back for a refund.
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Karen
Chums
12 months ago
Thanks for your feedback. It's disappointing to hear of the sizing issue with this item. We have contacted you direct via email with more information of this enquiry. Hopefully this has rectified any issues raised, and we do hope you continue to shop with Chums.
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MB
Mrs Tracey Bennett
12 months ago
Date of purchase: 08/29/2023
What Mrs Tracey Bennett said about Chums:
No problem with order and delivery but ordered 3 pair of jeans for dad should of been 31 leg length 1 pair was about 4/5 inches short but his career had put them on him so could not return them , had
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Karen
Chums
12 months ago
Thanks for your feedback. I'm very sorry to hear of the sizing issue with this one pair of trousers. We have contacted you directly via email with information of this enquiry. We do hope this explains any concerns/issues you have raised, and we look forward to hearing from you in the future.
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Dr David Ellacott
12 months ago
Date of purchase: 08/28/2023
What Dr David Ellacott said about Chums:
I do not particular like them, either the shiny material, the tie waist & what seems to be extra longer legs. I ordered 29`` length as that is what I usually wear but they are way too long.
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Karen
Chums
12 months ago
Thanks for your feedback. It's disappointing to hear you're unhappy with the items. We will pass on your comments to the buyers. In the meantime, please take advantage of our prepaid returns label, we will be able to exchange or refund these for you. We hope to hear from you again soon.
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Trusted Customer
12 months ago
Date of purchase: 08/25/2023
Excellent Customer Service fast delivery.
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Akshatha
Chums
12 months ago
We are grateful that you took the time out to leave us this positive review.
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Mrs Jean Lewis
Warwickshire
12 months ago
Date of purchase: 08/30/2023
What Mrs Jean Lewis said about Chums:
Really good service. I had to return some jeans twice purely for a length issue and not for the quality and overall fit. I eventually got the correct length for me. No hassle with the return and
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Akshatha
Chums
12 months ago
We sincerely appreciate your business and your valuable feedback.
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Mr Roy Handley
12 months ago
Date of purchase: 08/25/2023
What Mr Roy Handley said about Chums:
Rapid service Excellent quality
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Akshatha
Chums
12 months ago
We truly appreciate your positive feedback, thank you for your custom.
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.