Thank you for choosing us for your recent tour. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience - from airfare to your tour manager and from meals to hotels. We’re disappointed to hear about your recent experience.
Please accept our sincere apology for the conditions you experienced at some of the hotels on tour. We have forwarded your feedback regarding the hotels, as well as your comments on the timing of the sightseeing to our Product Development Team. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.
We want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. We are thankful for your business and look forward to seeing you on another tour.
