Men's Charles Tyrwhitt Semi-Cutaway Collar Egyptian Hudson Weave Dress Shirt - Cornflower Blue French Cuff Size 17/35 Cotton

Thank you for sharing your feedback and of course, we are very sorry indeed that you have had a disappointing experience with us after purchasing a Custom shirt as a gift for your father. We know how special such a purchase can be and it's upsetting that the shirt did not fit him as both you and we would have hoped. Ordering for someone else can be tricky, particularly in getting the sizing and fit correct. We're always on hand to offer guidance and assistance prior to making such a purchase, so you can be confident in the shirt. I know we have spoken with you after receiving the shirt, notifying us that it was too small in several areas for your father. We'll be in touch shortly to request some additional information and images from you, so that we can look further into this and attempt to find a suitable resolution.

Thank you for your feedback here and of course, we are very sorry indeed to learn of your disappointment with your new shirts. We can assure you that the quality of our shirts remains top-notch and we will never deviate from this. Our reputation is for very high quality shirts and that remains the case, with average reviews for our shirts being 4.7/5. We have multiple different weaves from which our shirts are made, and these have different properties. Some are thick and heavy (like the Oxford) whilst others are lightweight and thinner (like the Poplin). Egyptian weave shirts, such as the shirts you purchased here, are generally on the thinner side. Of course, you are always welcome to make a return if required and this process is very simple and straightforward. We'll be in touch to provide some clear, step-by-step instructions to make this as easy for you as possible, or even complete the return for you, if you would prefer. Regards Charles Tyrwhitt