Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Charles Tyrwhitt Reviews

https://www.charlestyrwhitt.com/us
Rated
Excellent

Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality.

Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

15,010

1,290

702

399

922

18,323

ratings over the past year

18,292 out of 256,759 reviews
Time:
Past year
RM
Richard Mitchell
Orlando FL
11 months ago
Date of purchase: 09/10/2023
What Richard Mitchell said about Charles Tyrwhitt:
The Chinos fit perfectly, however they were a bit heavy for a Florida climate and I returned them. The return process was effortless and once the postal return was confirmed, the refund was applied to
...
Read all
Product reviews

0
Share
Trusted Customer
11 months ago
Date of purchase: 09/09/2023
A little pricey but the shirts seemed of much higher quality than I find in stores.
Product reviews

0
Share
MI
Michael
New York , NY
11 months ago
Date of purchase: 09/11/2023
What Michael said about Charles Tyrwhitt:
The quality is second to none! Amazing fit!
Product reviews

0
Share
Trusted Customer
11 months ago
Date of purchase: 09/11/2023
I ordered a suit that turned out to be too small. I attempted to chat with an agent regarding exchange options, but it was clear that I wasn’t making progress. So I called and spoke to an agent hoping
...
Read all
Merchant Logo
Nicholas
Charles Tyrwhitt
11 months ago
We really appreciate your feedback here and I'm ever so sorry that your experience on this occasion wasn't up to scratch. From what you have provided as feedback on the experience, it is clear that the colleague to whom you spoke did not provide anything close to the correct information. I have raised this with our Training Team to review the call and provide one-on-one feedback accordingly. A couple of immediate 'red flags' here - we don't offer 'overnight shipping' to the US. The fastest is Express, at 4 business days. The second is that if a new suit was being ordered ahead of a return being made on the original it would require full payment there and then. This wasn't taken, so I'm unsure how the colleague could have advised the new order was placed! Please do proceed with a return on this suit if it doesn't quite fit you perfectly, and we'll ensure that either a replacement is issued in a larger size or a refund processed.
Product reviews

0
Share
JC
John Conafay
11 months ago
Date of purchase: 09/09/2023
What John Conafay said about Charles Tyrwhitt:
VERY surprised by the quality of these shirts! Fit great, still waiting to wash them to see how they shrink and if they do. Want to order more for sure.
Product reviews

0
Share
MC
Mr Mendel Chaloum
11 months ago
Date of purchase: 09/08/2023
What Mr Mendel Chaloum said about Charles Tyrwhitt:
Sleek Selection: They offer a wide range of suits, from classic to modern, ensuring there's something for everyone. Tailored to Perfection: The customization options are impressive. I got a navy blue
...
Read all
Product reviews

0
Share
MM
Mr Jonathan Moen
11 months ago
Date of purchase: 09/10/2023
What Mr Jonathan Moen said about Charles Tyrwhitt:
Great quality clothing, great price, great customer service - happy customer!
Product reviews

0
Share
MR
Mr Gerardo Ramirez
11 months ago
Date of purchase: 09/06/2023
What Mr Gerardo Ramirez said about Charles Tyrwhitt:
As always, Charles Tyrwhitt offered excellent service to my purchase. Items arrived early which was great. Shirts fitted me as expected.
Product reviews

0
Share
Trusted Customer
11 months ago
Date of purchase: 09/10/2023
Customer service in the store was excellent, and though the selection for my size wasn’t there, I was measured properly and love the shirts I bought online. Thanks!
Product reviews

0
Share
Trusted Customer
11 months ago
Date of purchase: 09/10/2023
quality clothing
Product reviews

0
Share
Not received a review invite?
About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Read all
02087351000
Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.