Flowers Direct Reviews

I am sorry to learn that your order was delayed. It seems that we were unable to find a florist in the delivery area that had the correct stock. We contacted you at the soonest availability, and I can only apologise that this was later in the day than expected. Your order was then arranged for delivery with complimentary chocolates by means of apology for the delay. Please accept our apologies for any embarrassment caused.

Having looked at your order, it seems that we were unable to locate a florist able to deliver your order on the date requested. You should have received a call/email with regards to this, and so as this was not the case, I sincerely apologise. I can confirm that delivery was arranged for the soonest available date with complimentary chocolates by means of apology for the delay.

We are sorry that you were not aware of the delivery method of your chosen gift. Please be assured that it does state the details of Postal deliveries within our Terms and Conditions. For future reference, please be aware that Courier and Florist items can be delivered on specified dates, as opposed to Postal items having a 2 working day delivery.

I am sorry to learn of the issues with your order and lack of communication received. It seems that the florist left your order by the doorstep and it subsequently went missing. A full refund was processed and a complimentary bouquet was offered, and it is still available for when you would like it sent.