Flowers Direct Reviews

I am sorry to learn of the late arrival of your order. It seems that delivery was moved to the Wednesday, due to the Monday Bank Holiday. The item ordered is from our courier range, which are normally available for a Tuesday delivery, however this was not possible on the date requested. You should have been informed of this at the time, and so if you weren't, we apologise. If you would like your deliery charge refunded by means of apology, please email us at customerservice@flowersdirect.co.uk

I am sorry to learn of the late arrival of your gift. Please be assured that all items are dispatched good time for delivery on requested dates. However, the item ordered is from our Postal range, and so with the thousands of orders we send out to them a week, we sometimes encounter late or failed deliveries. We do advise online that these items cannot be guaranteed for delivery on requested dates. Please accept our apologies for any upset caused. If you would like us to refund your delivery charge, please email us at customerservice@flowersdirect.co.uk

I am sorry to learn of your disappointment with our service. It seems that my colleague entered your repalcement incorrectly on our system, and it was not dispatched. When we were made aware of this error, a replacement with chocolates was arranged for the following day. I can confirm that your delivery charge refund has now been arranged, which may take 3-5 working days, and I am sorry to the length of time taken to resolve this for you.

Thanks very much for your feedback, we're glad you are pleased with our service and continue to shop with us. Lauren