Flowers Direct Reviews

We are sorry that your original order arrived damaged. With regards to this, we sent a replacement bouquet for the next available delivery date by means of apology.

I am sorry to learn of your disappointment with our service. Having looked your order, it seems that various florists in the area rejected your order as they were unable to deliver it to the exact specification. The florist in question should not have contacted you directly with regards to your order, as this is down to us at Flowers Direct. We do have a substitution policy, whereby if certain flowers are not available, we do reserve the right to provide an item of at least equal value. Of course, if you were to disagree that the item provided was not to the same value, we would be more than happy to investigate this and provide a satisfactory outcome for you.

We're delighted that your uncle loved his flowers. Tulip Explosion is a real seasonal favourite on the Flowers Direct site. Thanks for shopping with us, we value your custom. Lauren

I am sorry to learn of your disappointment with our service. Having looked at your order, it seems that we encountered difficulties finding a florist able to deliver your order on the date requested. You should have been notified sooner about this, and so please accept our sincere apologies. Delivery was then arranged for the following day, and your delivery charge was refunded by means of apology for the delay. Please be assured that we accept responsibility for the delay with your order, and apologise for any inconvenience caused.