Flowers Direct Reviews

Fragrant Freesia is a really lovely choice, our customers love it for its beautiful scent - just perfect for summer. Thanks for choosing Flowers Direct. Lauren

I am sorry to learn of the late arrival of your gift. Please be assured that all items are dispatched good time for delivery on requested dates. However, the item ordered is from our Postal range, and so with the thousands of orders we send out to them a week, we sometimes encounter late or failed deliveries. We do advise online that these items cannot be guaranteed for delivery on requested dates. Please accept our apologies for any upset caused. I can confirm that a full refund was processed.

Perfect Day is a very pretty bouquet, lovely for this time of year. Thanks for ordering from Flowers Direct, we hope you (or the recipient) loved the flowers. We have a beautiful range of flowersjust perfect for summer on the Flowers Direct site. Lauren

Please accept our apologies for any disappointmetn caused. Our florists do not have licences to provide alcoholic items, and so these are sent by courier from another supplier. We received no contact from the florist in question with regards to any delays with your order, and so if the occasion was missed, we are sorry. In light of this, I am happy to refund your delivery charge. If you would like this arranged, please email customerservice@flowersdirect.co.uk

Thank you for your comments re. our website; we're always making improvements to make it easy for our customers to use. We're thrilled you were pleased with the planter. Thanks for shopping with Flowers Direct. Lauren

Please accept our apologies for any inconvenience caused. We do ask our florists to obtain signatures for delivery, rather than leaving them outside. This is because we have encountered orders going missing in the past, and so it is the delivery person's responsibility to ensure delivery is successful. Should any items go missing, we are happy to replace or refund your order.