Trip was just great until the flight home from was cancelled after we sat on the Tarmac for 4 hours. Regardless of what United claims
(weather) this was not the real cause. It was just plain incompe
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Guides : Substandard
Flights : Poor
amanda
Friendly Planet
7 years ago
Thank you so much for sharing your feedback with us. We’re sorry for the trouble you had with your flights as we know how frustrating that must have been. We will take these comments and investigate with our airline partners.
Good hotels but tour leaders were unorganized and several days didn't even allow time for lunch. When a group insisted getting something to eat, they got mad and said we all had to go with her plan t
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Coaches : Poor
Guides : Poor
Hotels : Excellent
Transfers : Excellent
Flights : Substandard
Meals : Substandard
amanda
Friendly Planet
7 years ago
Thank you so much for sharing your feedback with us. We’re happy to hear that you did enjoy the hotels. We are troubled by some of the experiences you described and we’re sorry to hear you had issues with our partners in Peru. We take your comments very seriously and use valuable feedback like this to improve the experience for our travelers. We have reached out to our partners in destination to discuss these issues with them.
Over all, not knowing what to expect, I was at times amazed at the quality of the tour, and at times disappointed. Example is the Samburu Resort being the biggest disappointment of the entire tour.
Th
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Coaches : Substandard
Guides : Excellent
Hotels : Exceptional
Transfers : Good
Flights : Exceptional
Meals : Excellent
amanda
Friendly Planet
7 years ago
Thank you so much for sharing your feedback with us. We’re happy to hear that you did enjoy parts of your trip and that you made memories that will last a lifetime! We are sorry to hear, however, that you had some issues with the hotel and our partners in destination. We take your comments very seriously and use valuable feedback like this to improve the experience for our travelers. We have reached out to our partners in Kenya and Tanzania to discuss these issues with them.
Overall we had a wonderful time. Machu Picchu was great but crowded and The Galapagos Islands were amazing with the animals not being afraid of us. There was always something to do on the ship and the
Hotel standard was not consistent. Attractions need more variety.....temples became repetitive.....would have been nicer to see other things that show the local way of living.
The flight was on time, the guides were very helpful and informed. The hotels and staff were amazing. My first time with Friendly Planet, will definitely use your services again. Thanks
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Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.