This is my first time to use a travel agency for a trip. Overall I'm pleased with the Kenya tour, and I'm looking forward to book more trips through your company in the near future.
I really enjoyed the trip to see South Africa. It is an amazing country.
I wish that our guide in Cape Town had given us more information about the history and the culture of the country and the var
Tour guides were excellent.
The only good hotel was NH Group Abascal in Madrid but it was not near city center.
All hotels were not conveniently located.
I got sick from breakfasts at Sercotel Granada
Friendly Planet took care of everything! The pre-arranged tours were fantastic and there was a wide range of optional excursions. We had a wonderful vacation and even made some new friends!
Overall, the trip was wonderful. I did find that our first guide, Warren in Capetown, was not up to the standards that I have found typical with friendly planet guides. Don't get me wrong, he was fr
A couple of stops on the itinerary were skipped without explanation. Sadly, these were the ones i most looked forward to (e.g. meeting a local artist in studio, etc.) Some activities were out of ord
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Read all
Coaches : Good
Guides : Good
Hotels : Good
Transfers : Good
Flights : Good
Meals : Substandard
amanda
Friendly Planet
7 years ago
Thank you very much for taking the time to send us your post-tour comments. We value your feedback very much, as it helps us to evaluate our tours and improve our services. We are very sorry to learn that you were disappointed with certain aspects of your tour. Travel to Cuba is very unique in that every group has a different experience following the same itinerary, depending on questions raised by group members to the guide and other Cuban locals met along the way. We regret that the artist we had confirmed for your program had to cancel the visit with no time to request an alternative visit. We sincerely apologize for this cancellation and that it was not announced to your group. We hope that you enjoyed your time in Cuba overall and that you returned home with many fond memories of the island.
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.
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Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.