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Friendly Planet Reviews

Rated
Exceptional
Service
4.9
/5
Product
4.6
/5

5

4

3

2

1

620

183

45

9

7

864

ratings over the past year

Displaying all 7,000 reviews
PP
Phyllis Parun
7 years ago
Date of purchase: 04/19/2017
Authentic Havana
Coaches : Exceptional
Guides : Excellent
Hotels : Exceptional
Transfers : Exceptional
Flights : Excellent
Meals : Good
Trusted Customer
7 years ago
Date of purchase: 11/14/2016
Treasures of the Rhine River Cruise
Loved the small cruise ship Croisi and staff was wonderful. Also liked being part of international guests
Coaches : Exceptional
Guides : Excellent
Transfers : Excellent
Flights : Excellent
Meals : Exceptional
ZN
Zhongsheng Niu
7 years ago
Date of purchase: 12/21/2016
Kenya Wildlife Safari
This is my first time to use a travel agency for a trip. Overall I'm pleased with the Kenya tour, and I'm looking forward to book more trips through your company in the near future.
Guides : Exceptional
Hotels : Good
Flights : Good
Meals : Excellent
Trusted Customer
7 years ago
Date of purchase: 12/22/2016
A Taste of South Africa
I really enjoyed the trip to see South Africa. It is an amazing country. I wish that our guide in Cape Town had given us more information about the history and the culture of the country and the var
...
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Coaches : Good
Guides : Excellent
Hotels : Exceptional
Transfers : Good
Flights : Good
Meals : Good
MM
Madalyn Margoles
7 years ago
Date of purchase: 03/24/2017
Discover Spain
Tour guides were excellent. The only good hotel was NH Group Abascal in Madrid but it was not near city center. All hotels were not conveniently located. I got sick from breakfasts at Sercotel Granada
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Coaches : Excellent
Guides : Exceptional
Hotels : Substandard
Meals : Substandard
RP
Ronald Pennington
7 years ago
Date of purchase: 01/05/2017
Cruise Cuba
5 STAR EXCEPT FOR: SHIPMEALS NOT THE BEST AND TOILETS DID NOT ACCEPT TISSUES.
Guides : Excellent
Transfers : Excellent
Meals : Good
Trusted Customer
7 years ago
Date of purchase: 05/26/2017
Costa Rica Pura Vida
Everything was well coordinated and enjoyable. The guys were very knowledgeable. As a result of traveling with people who spoke Spanish help me a lot.
AA
Angelia Amerson
7 years ago
Date of purchase: 11/29/2016
Captivating Costa Rica
Friendly Planet took care of everything! The pre-arranged tours were fantastic and there was a wide range of optional excursions. We had a wonderful vacation and even made some new friends!
JL
Jordana Lacy
7 years ago
Date of purchase: 02/20/2017
A Taste of South Africa
Overall, the trip was wonderful. I did find that our first guide, Warren in Capetown, was not up to the standards that I have found typical with friendly planet guides. Don't get me wrong, he was fr
...
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Coaches : Excellent
Guides : Excellent
Hotels : Exceptional
Transfers : Excellent
Flights : Exceptional
Meals : Exceptional
Trusted Customer
7 years ago
Date of purchase: 04/19/2017
Authentic Havana
A couple of stops on the itinerary were skipped without explanation. Sadly, these were the ones i most looked forward to (e.g. meeting a local artist in studio, etc.) Some activities were out of ord
...
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Coaches : Good
Guides : Good
Hotels : Good
Transfers : Good
Flights : Good
Meals : Substandard
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amanda
Friendly Planet
7 years ago
Thank you very much for taking the time to send us your post-tour comments. We value your feedback very much, as it helps us to evaluate our tours and improve our services.  We are very sorry to learn that you were disappointed with certain aspects of your tour. Travel to Cuba is very unique in that every group has a different experience following the same itinerary, depending on questions raised by group members to the guide and other Cuban locals met along the way. We regret that the artist we had confirmed for your program had to cancel the visit with no time to request an alternative visit. We sincerely apologize for this cancellation and that it was not announced to your group. We hope that you enjoyed your time in Cuba overall and that you returned home with many fond memories of the island.
About Friendly Planet
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.
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About Friendly Planet
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.