We’re pleased that we were able to get more space on your Galapagos departure for your friends, and we look forward to having all of you with us on tour. Our internal process actually was functioning properly, as the departure closed after we sold the last room. Thanks to the quick action by our weekend team, who reached out to our partners in the Galapagos to ask for more space, we were able to confirm your friends first thing Monday morning.
We apologize for misunderstandings about our travel insurance policy. Our regular policy, underwritten by Travelex, is actually available for purchase at any time until your final payment is due—for your tour, that’s actually 2/11/2018! We do offer two bonus options which are only available if you purchase insurance sooner. The free Pre-existing Condition Waiver is only available if you purchase coverage within 14 days of booking, and the Cancel for Any Reason add-on is only available if purchased with your booking. We’re sorry that we aren’t able to offer these bonus options for a longer period!