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Friendly Planet Reviews | Customer Service Reviews for https://www.feefo.com/reviews/friendly-planet-travel-inc | Feefo

Displaying all 2,785 reviews

Trusted Customer

7 years ago

Date of purchase: 06/30/2017

Quick, efficient and helpful.

Olen Mullis

Knoxville, Tn

7 years ago

Date of purchase: 07/11/2017

What Olen Mullis said about Friendly Planet:

Very efficient and friendly . My son and I are going to Cuba on December. Previous we went to India. They are a first class outfit.

Hanne Andersen

Wellington, NZ

7 years ago

Date of purchase: 07/03/2017

What Hanne Andersen said about Friendly Planet:

I had several conversations with them because we aren't taking the tour from USA, but are flying from NZ to join the group in Sri Lanka. I also had some problems with using my debit card for US dolla

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Trusted Customer

7 years ago

Date of purchase: 07/01/2017

While my booking went smoothly, my travel mates almost missed getting in on our dates. FP's internal process broke down. Spoke with Kathryn then Joanne. Finally got an apology from Joanne. Travel insu

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peggy

Friendly Planet

7 years ago

We’re pleased that we were able to get more space on your Galapagos departure for your friends, and we look forward to having all of you with us on tour. Our internal process actually was functioning properly, as the departure closed after we sold the last room. Thanks to the quick action by our weekend team, who reached out to our partners in the Galapagos to ask for more space, we were able to confirm your friends first thing Monday morning.

We apologize for misunderstandings about our travel insurance policy. Our regular policy, underwritten by Travelex, is actually available for purchase at any time until your final payment is due—for your tour, that’s actually 2/11/2018! We do offer two bonus options which are only available if you purchase insurance sooner. The free Pre-existing Condition Waiver is only available if you purchase coverage within 14 days of booking, and the Cancel for Any Reason add-on is only available if purchased with your booking. We’re sorry that we aren’t able to offer these bonus options for a longer period!

Trusted Customer

7 years ago

Your understanding of the Monday morning process is inaccurate. It is only through my insistence Nicole contact my travel mates (when I called at 0930) that the booking was completed. Sorry, not by the effort of YOUR staff. I observed the booking close immediately after Crivaro booked around 1000. Further, apparently both Danielle and Kristin were trained to tell Melanie and I that the decision for all travel insurance through you HAD to be made that day. It was later when I reviewed the info FP's website, I learned of the 14 day option. The policy has not been provided to either of us as of today! Please contact me for further clarification and discussion...904-699-4758.

Alan Slopey

7 years ago

Date of purchase: 07/08/2017

What Alan Slopey said about Friendly Planet:

It worked as expected what can I say more?

Galina Sukhanova

7 years ago

Date of purchase: 06/28/2017

What Galina Sukhanova said about Friendly Planet:

I did not have any problem to book with Friendly Planet. Representative were very nice and patience with me. Thanks her very match.

Annie

San Francisco

7 years ago

Date of purchase: 07/06/2017

What Annie said about Friendly Planet:

This is solely for the booking process; I will rate the trip itself after I return! Booking was very easy and the agents with whom I spoke were friendly. The only thing that keeps me from giving the

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Beth Verdin

7 years ago

Date of purchase: 07/06/2017

What Beth Verdin said about Friendly Planet:

The first time I called in to get info, the woman was awesome! When I called in to book, she was also great! The problem came that she told me that to go a day earlier there was a $100 per person ex

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Ernestine Dyer

7 years ago

Date of purchase: 07/05/2017

What Ernestine Dyer said about Friendly Planet:

Registering was fast and easy, and when I called to clarify a point the operator was friendly, helpful, and even offered to stay on the line until I had solved the problem.

Rosanne Harakal

7 years ago

Date of purchase: 07/03/2017

What Rosanne Harakal said about Friendly Planet:

FP's limited operating hours make connecting with the company difficult.

peggy

Friendly Planet

7 years ago

We're happy to advise you that we now have Saturday hours, from 11 AM to 5:00 PM EST, which we hope will make it much easier for you to reach us by phone.

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About Friendly Planet

Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.

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800-555-5765

101 Greenwood Ave, Suite 600, Jenkintown, Pennsylvania, 19046, United States