Gemporia.com US Reviews

Thank you for taking the time to complete our customer satisfaction survey, as we love to hear our customers views on our products and service and bringing to our attention your issue that you have raised. When we set up a new customer account for a Rocks TV client we always try to ensure that we explain that it maybe necessary for the customer to call their financial institution from where payment is being made. This is due to International transaction security protocol that lies embedded with some institutions computer systems in order to protect their customers. This however must not have been explained to you at the time of creating your account and was the cause of you not receiving that order, for which we take responsibility and ownership. If you would like to call either myself or any member of our Help Team on 1-800-500-6010 pressing option 4 we will be more than happy to assist you in preventing this happening in the future. Kind regards, Harvey Marvin | Help Team Member

Thank you for taking the time to complete our customer satisfaction survey, as we love to hear our customers views on our products and service. I am pleased to hear that you are happy with our service as great service is a corner stone of what we strive to achieve. With regard to your Bi-Colour Citrine I can confirm that it should contain an equal split of white and yellow but if this is not the case then please feel free to return the item to us for a replacement for which we will be more than happy to provide. If you would like to do this or talk to us about any other issues with Rocks TV then please feel free to call us on 1-800-500-6010 where our Help Team will be more than happy to assist you and reserve your replacement ring. Kind regards, Harvey Marvin | Help Team Member

Thank you for taking the time to complete our customer satisfaction survey, as we love to hear our customers views on our products and service. I'm sorry to hear that your experiencing a problem with your Moss Agate ring which you have been clearly spent a while waiting for and would welcome you giving us a call on 1-800-500-6010 pressing option 4 to discuss the matter further, as we maybe able to locate you a replacement Moss Agate ring at a fantastic price. If you require any further assistance regarding any other issues with Rocks TV please feel free to contact us at any time as were here to help 24 hours a day. Kind regards, Harvey Marvin | Help Team Member