Your feedback is incredibly valuable, and we thank you. We understand the importance the Travel Director's role is in ensuring that trips operate smoothly, safely, and that guests have an enjoyable experience. We pride ourselves for having some of the most knowledgeable, courteous, and customer driven Travel Directors in the industry. Therefore, it was most disappointing to read this was not the case by your Travel Director, Anna. Rest assured, your feedback has been shared with her superiors and has been addressed internally.