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Gray Line Miami Reviews

https://graylinemiami.com
Rated
Good
Service
3.7
/5
Product
3.8
/5

5

4

3

2

1

6

2

1

0

3

12

ratings over the past year

Displaying all 214 reviews
MM
Ms. Tenika McMillan
5 years ago
Date of purchase: 10/27/2018
What Ms. Tenika McMillan said about Gray Line Miami:
When booking the trip..the customer service rep on the phone failed to mentioned that there were two La Quinta hotels with in a 3 mile radius so I missed the first pick up that I scheduled. Onthe retu
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Mrs Nathalie Vanneck
5 years ago
Date of purchase: 10/26/2018
What Mrs Nathalie Vanneck said about Gray Line Miami:
Perfect to go to the dolphin mall. Was the only one to go back at 2 Pm and the driver drove me back to downtown Miami.
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Rocio
Gray Line Miami
5 years ago
Hello Nathalie,
Thanks so much for taking to the time to write this review, we are glad you had a good experience with us. We are working every day to improve customer satisfaction as it is our number one priority.

Have a wonderful day!
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MM
Mrs Silvana Mazzacchera
5 years ago
Date of purchase: 10/18/2018
What Mrs Silvana Mazzacchera said about Gray Line Miami:
pedi un shuttle a Dolphin mall y nunca llego.- cuando llame para preguntar dijeron que debía haberlo confirmado antes.- VAle aclarar que la compra fue hecha la noche anterior y en ningún lado especifi
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Rocio
Gray Line Miami
5 years ago
Buenas tardes Sra Mazzacchera,
Lamentamos mucho que no haya recibido el servicio que reservo en la web de nuestra empresa. Le comunicamos que en la descripcion del producto y tambien el el voucher que recibio por email se explica la importancia de llamar para reconfirmar el servicio.
Hemos realizado el procesamiento de reembolso, por favor aguarde entre 4-5 dias habiles para que se refleje en su cuenta de tarjeta de credito.
En nombre de Gray Line Miami le ofrezco mi mas sincera disculpa por los inconvenientes.
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Trusted Customer
5 years ago
Date of purchase: 10/12/2018
The service was really good even though they weren't on time for the pick ups . It was quite understandable its happens but the driver could at least apologise. Despite this i would still choose thei
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Rocio
Gray Line Miami
5 years ago

Thank you so much for taking the time to write this review.
We apologize for the tardiness of the bus upon pickup, we are working hard to simplify the pickup process to ensure customer satisfaction.

I hope you have a wonderful day.
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MS
Mr cleve sirju
5 years ago
Date of purchase: 10/15/2018
What Mr cleve sirju said about Gray Line Miami:
The ticket said 9 am the bus did not reach till 10:16 am very late to be standing there since 8:30 am. The driver didn't stop till i flagged him down. I also noticed he jus slows down at each pick up
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Rocio
Gray Line Miami
5 years ago
Dear Mr Sirju,
Thank you for taking the time to write this review.
We understand you had an open ticket and did not select the location for pickup, the shuttle runs on a schedule starting at 10 am just like it is described on our website.
We are very sorry you had to wait a long time to get on the shuttle, I have forwarded this comment to the person in charge of the drivers to make sure all stops are honored and the bus fully stops at each location.

Thanks again and have a wonderful day
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Trusted Customer
5 years ago
Date of purchase: 10/18/2018
This wasn't what I expected. We spent over an hour picking up passengers. I had chosen this ride because public transportation took too long. I realized I could have taken a couple of regular line bus
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Trusted Customer
5 years ago
Date of purchase: 10/16/2018
I purchased a ticket for the 10am shuttle to dolphin mall pickup at Miami international airport for Oct 17th 2018. I was at bus stop 3 at 9:40am and stood there for one hour waiting for the shuttle bu
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Mr Fernando Arias
5 years ago
Date of purchase: 10/13/2018
What Mr Fernando Arias said about Gray Line Miami:
Muy buena experiencia, lindo autobús y servicio rápido. Única recomendación es precisar más las paradas, ya que me fue un poco difícil ubicarla.
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Rocio
Gray Line Miami
5 years ago
Muchisimas gracias por tomarse el tiempo de escribirnos, las buenas experiencias de los pasajeros son nuestra prioridad!
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Trusted Customer
5 years ago
Date of purchase: 10/09/2018
Good service, no time, fast response. The stopping on each hotel was unnecessary though, since no one was waiting for the shuttle. Also, would vê nice if there este more options for the return trip
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氏 hiroshi horiuchi
5 years ago
Date of purchase: 10/04/2018
What 氏 hiroshi horiuchi said about Gray Line Miami:
良かった
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About Gray Line Miami
Like in other 750 destinations on 6 continents, Gray Line Miami is the leading company in tourism services. Since its creation in 1990, with offices in Quito, Guayaquil, Cuenca and the Galapagos Islands. Having our own operation, transportation fleet and a complete infrastructure are the most important strengths of our company.
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About Gray Line Miami
Like in other 750 destinations on 6 continents, Gray Line Miami is the leading company in tourism services. Since its creation in 1990, with offices in Quito, Guayaquil, Cuenca and the Galapagos Islands. Having our own operation, transportation fleet and a complete infrastructure are the most important strengths of our company.