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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

274

58

39

23

50

444

ratings over the past year

Displaying all 20,387 reviews
Trusted Customer
3 months ago
Date of purchase: 06/11/2024
Service was great, our guide and driver (Louis and Angelo) were very accommodating, friendly, and helpful. The only negative I have is that in trying to accommodate so many people on one tour, it took
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Trusted Customer
3 months ago
Date of purchase: 06/05/2024
We had a problem getting the tour booked and customer service was very helpful. Difficult to find tour pickup location. One person told us 7th Ave. Another told us 8th. Luckily we did find it.
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Trusted Customer
3 months ago
Date of purchase: 06/05/2024
See above comment
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JK
Joyce Knouse
Bradenton FL
3 months ago
Date of purchase: 06/05/2024
What Joyce Knouse said about Gray Line:
I called in advance of my trip and received all the information I needed and purchased tickets on line.
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Trusted Customer
3 months ago
Date of purchase: 06/05/2024
Booking cancelled and received a refund! N/A
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Gray Line Customer Support
Gray Line
1 month ago
Hello, Thank you for choosing Gray Line and we are sorry to hear about this experience! I checked our booking system and this tour was fully refunded on May 20. Should you need any further assistance, please contact us at info@grayline.com. - The Gray Line Worldwide Support Team
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Natalie
United States
3 months ago
Date of purchase: 06/10/2024
What Natalie said about Gray Line:
Our tour guide alberto was phenomenal and glad the driver drove well and smoothly. seamless process
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Trusted Customer
3 months ago
Date of purchase: 06/08/2024
All good.
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Maggy Ortega
Puerto Rico 🇵🇷
3 months ago
Date of purchase: 06/06/2024
What Maggy Ortega said about Gray Line:
The service was great and our guide was perfect!
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Trusted Customer
3 months ago
Date of purchase: 06/04/2024
Excellent. Michael was funny, knowledgeable and ontime.
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Michelle
Quebec City
3 months ago
Date of purchase: 06/09/2024
What Michelle said about Gray Line:
No help via phone's email from link was blocked
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Gray Line Customer Support
Gray Line
1 month ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your booking experiencedid not meet your expectation. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. We are aware that montreal@grayline.com is undeliverable for some email platforms and we are working to resolve this. We did not receive an email from you at info@grayline.com, which is the email for our customer service team and where we would have been able to assist with this. If the charge has not yet been disputed, please email us at info@grayline.com where we can work to resolve this for you. - The Gray Line Worldwide Support Team
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.