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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

272

57

39

24

50

442

ratings over the past year

Displaying all 20,388 reviews
Trusted Customer
3 months ago
Date of purchase: 05/24/2024
Lack of transparency regarding drop off and hop on timing.
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Anna Ganev
Maryland, USA
3 months ago
Date of purchase: 05/27/2024
What Anna Ganev said about Gray Line:
Great and prompt service!
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Rebecca Rose
Ohio
3 months ago
Date of purchase: 05/26/2024
What Rebecca Rose said about Gray Line:
Our driver was friendly and had cold water for us to drink.
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Trusted Customer
3 months ago
Date of purchase: 05/02/2024
Guide on bus provided perfect level of service. She was warm and welcoming but never intrusive. Informative and never lecturing. She was easily amongst our top two favourite amongst six guides we h
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Kelsey
New Zealand
3 months ago
Date of purchase: 05/31/2024
What Kelsey said about Gray Line:
Great tour that didn’t have extra charges like wine tasting fees. Great selection of wines at the wineries that were visited. Great tour quite, clean bus that wasn’t full
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Andrea
Ottawa
3 months ago
Date of purchase: 05/26/2024
What Andrea said about Gray Line:
Mentioned in previous
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Trusted Customer
3 months ago
Date of purchase: 05/28/2024
The service was cordial, but there was quite a wait when I arrived at the airport. Having to coordinate meeting with another rep at the resort for the return voucher is redundant when that could be pr
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JAMES PERSCHBACHER
Atlanta
3 months ago
Date of purchase: 05/26/2024
What JAMES PERSCHBACHER said about Gray Line:
The guide was excellent.
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Trusted Customer
3 months ago
Date of purchase: 05/19/2024
We had absolutely no contact with the company and locating their staff at the pick up point was very difficult.
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Alejandra M
3 months ago
Date of purchase: 05/29/2024
What Alejandra M said about Gray Line:
Absolute chaos! The people at the starting point are super rude and won’t even look you in the eyes. We were onboard a red line and they decided to change it to blue and skipped all of the stops just
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Gray Line Customer Support
Gray Line
2 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineLisbondid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience with our Lisbon team to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Lisbon team from an operational perspective to look into their hop on, hop off service. We strive for each guest to have an informative and enjoyable experience from start to finish, and I am sorry that this was not the case. - The Gray Line Worldwide Support Team
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.