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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

272

57

39

24

50

442

ratings over the past year

Displaying all 20,388 reviews
Trusted Customer
4 months ago
Date of purchase: 05/16/2024
Lots of fun and great customer service.
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Barbara J Smith
Miami
4 months ago
Date of purchase: 05/21/2024
What Barbara J Smith said about Gray Line:
Given the bum’s rush. Did not like it.
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Gray Line Customer Support
Gray Line
2 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineMiamidid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience with our team in Miami to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our local team from an operational perspective to look into their customer service practices. We strive for each guest to have an enjoyable and informative experience from start to finish, and I am sorry that this was not the case. - The Gray Line Worldwide Support Team
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Trusted Customer
4 months ago
Date of purchase: 05/21/2024
The driver was very professional
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Jan Henning
Owen Sound Ontario
4 months ago
Date of purchase: 05/19/2024
What Jan Henning said about Gray Line:
This was a dissapointment. The tour did not live up to expectations. The first bus was not open top. We had to wait 45 minutes for the second bus. Was advised to go for a stroll. When we got back t
...
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Trusted Customer
4 months ago
Date of purchase: 05/16/2024
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Ming Chen
Sunnyvale
4 months ago
Date of purchase: 05/14/2024
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Janett
München
4 months ago
Date of purchase: 05/18/2024
What Janett said about Gray Line:
Alles wunderbar
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Trusted Customer
4 months ago
Date of purchase: 05/19/2024
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Carl N Zapp
Surrey B.C. 🇨🇦
3 months ago
Date of purchase: 06/23/2024
What Carl N Zapp said about Gray Line:
Haven't recieved any service, my booking is 2 weeks from today. Greyline won't allow seniors to book tickets as Seniors, only as full price Adults
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Gray Line Customer Support
Gray Line
2 months ago
Hello, Thank you for contacting Gray Line Worldwide and sharing your recent experience. I am sorry to hear about this booking issue. Senior pricing is actually unavailable for this tour and we are working to remove it from our website; I appreciate that you brought this to our attention. As a gesture of good faith, we did apply a discount to your booking. I have sent you an email a few moments ago from info@grayline.com. Please respond there should you need any further assistance. - The Gray Line Worldwide Support Team
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Trusted Customer
3 months ago
Date of purchase: 06/22/2024
I am waiting to get service on the location of this trip
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.