How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Gray Line Reviews | Customer Service Reviews for https://www.feefo.com/reviews/gray-line | Feefo

Displaying all 20,388 reviews

Patti Campos

8 months ago

Date of purchase: 12/24/2023

What Patti Campos said about Gray Line:

Easy to do

Trusted Customer

8 months ago

Date of purchase: 12/30/2023

More rapid email follow-up. We ended up having to get our hotel concierge to call to see if the tour was even proceeding, as our email enquiry was unanswered. Perhaps don’t take payment until the tour

...

Read all

Gray Line Customer Support

Gray Line

8 months ago

Hi there, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your booking experience was difficult and confusing. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. We are so pleased to hear that you enjoyed the tour itself! Thank you again for providing this feedback, and we hope to see you on another Gray Line tour in the future. - The

Trusted Customer

8 months ago

Date of purchase: 12/27/2023

The tour wasn't bookable for several months (for April 2024) notwithstanding my emails to prompt

Adam Dewar

8 months ago

Date of purchase: 12/27/2023

What Adam Dewar said about Gray Line:

It was a simple process to book and it all went smoothly.

Trusted Customer

9 months ago

Date of purchase: 12/14/2023

Train your staff and organize the tour. Worst bus tour that I've ever been. Earphone tour was terrible, uninformative and ameaturist. A real waste of money.

Gray Line Customer Support

Gray Line

8 months ago

Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineNYCdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our NYC team from an operational perspective to look into their bus equipment and audioguides. We strive for each guest to have an informative and enjoyable experience, and we are sorry to hear that this was not the case for you. Should you need further assistance, I invite you to write us at info@grayline.com. - The Gray Line Worldwide Support Team

Trusted Customer

9 months ago

Date of purchase: 12/21/2023

First of all, the tour guide was very inappropriate. He touched my thigh. I would like to sue but as I do not live in Switzerland and I do not want to invest my energy to the guide, I would not. If yo

...

Read all

Elizabeth Raymer

9 months ago

Date of purchase: 12/20/2023

What Elizabeth Raymer said about Gray Line:

The booking experience went well, though if I had understood that I had to print a voucher to bring with me I would have requested the e-voucher instead, as I don't have easy access to a printer. Woul

...

Read all

Trusted Customer

9 months ago

Date of purchase: 12/22/2023

Uploaded media

View all media (1)

Website is shockingly bad to use. I attempted to make the purchase 4 times. I was even charged for a failed transaction

Gray Line Customer Support

Gray Line

8 months ago

Hello, Thank you for choosing Gray Line and we are very sorry to hear about your difficulties booking this tour. I checked our records, and we have been in communication with you regarding the failed booking. We are sorry that you experienced this technical issue. We strive for every guest to have a smooth experience from start to finish, and we are sorry that this was not the case. Should you need further assistance, please contact us again at info@grayline.com. - The Gray Line Worldwide Support Team

Lucas Alfonso

9 months ago

Date of purchase: 12/15/2023

What Lucas Alfonso said about Gray Line:

Actually have buses to get on

Charlotte Watson

London

9 months ago

Date of purchase: 12/14/2023

Uploaded media

View all media (1)

What Charlotte Watson said about Gray Line:

I enjoyed the trip very much. Our guide, Raymond was very attentive and interactive. The trip was well- paced, giving us lots of time at the mountain, then a reasonable amount of time at Lucerne to

...

Read all

Not received a review invite?

About Gray Line

Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.

Read all

(303) 539-8502

1541 N. Marion St. #18267, Denver, Colorado, 80218, United States