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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

269

57

39

24

50

439

ratings over the past year

Displaying all 20,388 reviews
Trusted Customer
9 months ago
Date of purchase: 12/14/2023
I booked a transfer but have found out my hotel is in Zone 4 not 3 so it will cost more. I have been unable to cancel the request. GL did send me an email stating I can pay the extra fee once I arrive
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Trusted Customer
9 months ago
Date of purchase: 12/09/2023
Pro: easy clear Con: sent annoying message about how was your trip the next day when trip was planned for a few days Iin Future making one think one messed up the date and lost the booking money. Ne
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Gray Line Customer Support
Gray Line
9 months ago
Hi there, Thank you for sharing your feedback with us at Gray Line Worldwide. We do offer the option for guests to give feedback after booking their tour in order to gain better insights on the overall booking experience. We are sorry that this caused confusion for you. Should you have any other feedback, I can invite you to write us at info@grayline.com. - The Gray Line Worldwide Team
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JM
Jo Mozal
9 months ago
Date of purchase: 12/08/2023
What Jo Mozal said about Gray Line:
It was easy and simple
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JN
John van Nus
Perth, Australia.
9 months ago
Date of purchase: 12/04/2023
What John van Nus said about Gray Line:
Yes easy site to use.
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Trusted Customer
9 months ago
Date of purchase: 12/01/2023
credit cards were good but took me many time to get through.
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Gray Line Customer Support
Gray Line
9 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory booking experience. We are sorry to hear that you experienced issues with our website accepting payment. We have very strict security measures on our website, and occasionally these measures prevent valid payments from successfully going through. We strive for each guest to have a smooth experience from start to finish, including during the booking process, and we are sorry that this was not the case. If you still need further assistance with a payment or with your booking, please contact us at info@grayline.com. - The Gray Line Worldwide Support Team
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KR
Kristi Ruff
9 months ago
Date of purchase: 11/28/2023
What Kristi Ruff said about Gray Line:
Yes, I would.
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Trusted Customer
10 months ago
Date of purchase: 11/27/2023
La atención y la ´página es muy amigable, por lo que no tuve contratiempos para hacer mi reservación.
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Trusted Customer
10 months ago
Date of purchase: 11/23/2023
Very easy to use and customer friendly.
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Trusted Customer
10 months ago
Date of purchase: 11/17/2023
Tour guide and even the driver were super nice, detailed information provided in everything and they have humor. Everybody was happy and laughing!
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Trusted Customer
10 months ago
Date of purchase: 11/21/2023
No start time for the tour is listed !
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.