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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

269

57

39

24

50

439

ratings over the past year

Displaying all 20,388 reviews
Trusted Customer
10 months ago
Date of purchase: 11/12/2023
Booking online was easy! The only thing that would have been helpful was an online/downloadable map showing 1) the bus routes and 2) the meeting location. This comment is relevant to the Gray Line hop
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BJ
Barbara Jamieson
10 months ago
Date of purchase: 11/17/2023
What Barbara Jamieson said about Gray Line:
I did not receive an email with details prior to this request for feedback.
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Gray Line Customer Support
Gray Line
9 months ago
Hello, Thank you for sharing your feedback with Gray Line Worldwide. We are sorry that you experienced an issue with receiving your vouchers. Since we did not receive a phone call or email to info@grayline.com, we assume that all went well with your tour. If you need anything else, please reach out to us at info@grayline.com. - The Gray Line Worldwide Support Team
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AN
Andrew
Lisbon
10 months ago
Date of purchase: 11/16/2023
What Andrew said about Gray Line:
Products called by different names in brochures to those used in website Email says need to ring to confirm booking - didn't No offer to get to validation location via local Grayline stop so assumed w
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Trusted Customer
10 months ago
Date of purchase: 11/13/2023
Very good and funny driver. Knowledgeable tour guy. Was a comfortable ride and entertaining ride
0
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EW
Elizabeth Wells
10 months ago
Date of purchase: 11/02/2023
What Elizabeth Wells said about Gray Line:
Easy to use
0
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CN
Clara Fernández
10 months ago
Date of purchase: 11/13/2023
What Clara Fernández said about Gray Line:
Aun no he recibido el correo de confirmación con los detalles para mi recogida. Tuve que seleccionar otro hotel cerca porque no estaba el Homewoods by Hilton
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Francisco Bobadilla
10 months ago
Date of purchase: 11/14/2023
What Francisco Bobadilla said about Gray Line:
They charged me twice!!
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Gray Line Customer Support
Gray Line
9 months ago
Hi there, Thank you for sharing your feedback with us at Gray Line Worldwide. We are sorry to hear that you were charged twice. We strive for each guest to have a smooth booking process from start to finish, and I am sorry that this was not the case for you. We are pleased that you received a refund for the additional charge. Should you need anything else, please send us an email at info@grayline.com. - The Gray Line Worldwide Team
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PG
Patricia GUERIN
10 months ago
Date of purchase: 11/13/2023
What Patricia GUERIN said about Gray Line:
très rapide , information claire
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Trusted Customer
10 months ago
Date of purchase: 11/13/2023
On line booking was easy. However after giving my flight info the voucher shows 8am pickup time when I am coming in at 13:20. I guess I can confirm exact time with a phone call to confirm as requred 7
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Trusted Customer
10 months ago
Date of purchase: 11/09/2023
The booking was ok on line but the information on the voucher was incorrect and I had to contact Gray Line again to try to correct it.
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.