Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

269

57

39

24

50

439

ratings over the past year

Displaying all 20,388 reviews
Trusted Customer
10 months ago
Date of purchase: 10/25/2023
The canyon was beautiful. I love every minuet being there. They were an hour late to pick us up and then towards the end they begged for tips. The stops for breakfast and at the gift shop were unneede
...
Read all
Merchant Logo
Gray Line Customer Support
Gray Line
10 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLine Las Vegasdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Las Vegas team from an operational perspective to look into their pickup scheduling and tour planning. We strive for each guest to have an enjoyable and informative tour experience, and we are sorry that this was not the case. - The Gray Line Worldwide Support Team
0
Share
SW
Susan Wenn
Cincinnati
10 months ago
Date of purchase: 11/05/2023
What Susan Wenn said about Gray Line:
Site is easy to use with clear instructions. Appreciate reviews easily accessible.
0
Share
RT
Robert Tatro
10 months ago
Date of purchase: 11/05/2023
What Robert Tatro said about Gray Line:
Our reservation did not come through on our e-mail. How do we get it?
Merchant Logo
Gray Line Customer Support
Gray Line
10 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory booking experience. I am sorry to hear that your time withour booking platform did not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe from start to finish. I see that your booking was for November 6. If you still need assistance, please reach out at info@grayline.com. - The Gray Line Worldwide Support Team
0
Share
Trusted Customer
10 months ago
Date of purchase: 11/05/2023
Booking experience has been great
0
Share
KS
Katherine Soh
10 months ago
Date of purchase: 11/04/2023
What Katherine Soh said about Gray Line:
This is the first time we booked gray line in London, we have tried gray line in Iceland and we like the service and tours offered. Hope the London tour will be great as well.
0
Share
MS
Muhammad Nurfaiz Suprang
10 months ago
Date of purchase: 11/02/2023
What Muhammad Nurfaiz Suprang said about Gray Line:
Ease of booking
1
Share
Trusted Customer
10 months ago
Date of purchase: 11/01/2023
Very easy to use the website to book airport, transportation. Thank you!
1
Share
Trusted Customer
10 months ago
Date of purchase: 10/31/2023
Quick and easy to book online no problems at all
1
Share
Trusted Customer
10 months ago
Date of purchase: 10/28/2023
We were at the pick up point and errr told we are not on the list. I received confirmation and was charged. Called twice and they are trying to figure it out. I did use a wrong card the first time and
...
Read all
Merchant Logo
Gray Line Customer Support
Gray Line
10 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory booking experience. I am sorry to hear that your time booking and confirming your tour did not meet the high expectations established by our destinations throughout the world. I assure you that we take your feedback into high regard and will reach out to our Las Vegas team from an operational perspective to look into their confirmation practices. We will also evaluate our booking site to ensure this confusion does not impact future guests. We did process a full refund because of this experience. We know it does not make up for the missed tour, but we hope that it helps. - The Gray Line Worldwide Support Team
1
Share
Trusted Customer
10 months ago
Date of purchase: 10/29/2023
Thank you. Easy process
1
Share
Not received a review invite?
About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
Read all
(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.