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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

269

57

39

24

50

439

ratings over the past year

Displaying all 20,388 reviews
Trusted Customer
10 months ago
Date of purchase: 10/29/2023
I’m hoping that the experience will be as good and the website was helpful.
1
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KR
Kendra Ricks
11 months ago
Date of purchase: 10/27/2023
What Kendra Ricks said about Gray Line:
The initial process (purchasing tickets) was easy. But the vouchers said we MUST call and turn them into eTickets. So I immediately called. Was told the vouchers with their QR code was all I needed an
...
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Gray Line Customer Support
Gray Line
10 months ago
Hi Kendra, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineNew Yorkdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. A detailed list of stops is available online with our Gray Line New York/New York Sightseeing website (https://www.bigbustours.com/en/new-york/service-information) by clicking the name of the route. They have updated service information on this page as well. Still, we take your feedback into high regard and will reach out to our NYC team from an operational perspective to look ensure that this information is more easily accessible. If you need any further assistance, I invite you to contact us at info@grayline.com. - The Gray Line Worldwide Support Team
2
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Aniana IsabelB
California
11 months ago
Date of purchase: 10/27/2023
What Aniana IsabelB said about Gray Line:
It was sooo easy to book! It took me only 2 minutes to find a tour that would acommodate me and my husbands schedule. Most tours with other companies are only available in the morning.
1
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Trusted Customer
11 months ago
Date of purchase: 10/27/2023
Friendly service! Great guide!
1
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HT
Han Koon Teoh
11 months ago
Date of purchase: 10/26/2023
What Han Koon Teoh said about Gray Line:
This booking is for my ex- boss and I am sure he will enjoy it.
1
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JC
James Clark
11 months ago
Date of purchase: 10/26/2023
What James Clark said about Gray Line:
Site was fast and easy to use.
0
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RV
Rhonda Vance
Vancouver
11 months ago
Date of purchase: 10/24/2023
What Rhonda Vance said about Gray Line:
Very easy to navigate the website. Quick and efficient. Immediate confirmation, Printable vouchers.
0
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Trusted Customer
11 months ago
Date of purchase: 10/23/2023
The agent in Santiago, Chile, was very helpful and answered all my questions.
0
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Trusted Customer
11 months ago
Date of purchase: 10/23/2023
Web site is easy to navigate. Information about the tour and requirements, including that we need to be ready for departure from early morning to noon - and not to book assuming we can leave on fligh
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0
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EB
Ellen Becker
11 months ago
Date of purchase: 10/22/2023
What Ellen Becker said about Gray Line:
The guide Uncle Ted was geeat
0
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.