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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

274

58

39

23

50

444

ratings over the past year

Displaying all 20,387 reviews
Trusted Customer
11 months ago
Date of purchase: 09/25/2023
It’s a tourist scam. We waited over 1 h to get in a bus, because all buses were full before they reached us. The bus stopps are not marked though hard to find. The prices are very high with approximat
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Gray Line Customer Support
Gray Line
11 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineMontrealdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience with this tour to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Montreal team from an operational perspective to look into their bus scheduling. Our goal is for each guest to have an enjoyable and informative tour experience, and we are sorry that this was not the case. - The Gray Line Worldwide Support Team
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Trusted Customer
11 months ago
Date of purchase: 09/26/2023
We booked online and went to the Gray Line counter when we arrived at the airport. The woman at the desk didn't seem to want to help. We arrived 1/2 an hour before the scheduled departure, and we di
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Gray Line Customer Support
Gray Line
11 months ago
Hello, I would first like to thank you for choosingGrayLine and apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineIcelanddid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures and transfers throughout the globe. For this, I thank you for bringing your experience with our team members to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Iceland team from an operational perspective to look into their customer service practices. We strive for each guest to have a seamless experience from start to finish, and I am sorry that this was not the case for you. - The Gray Line Worldwide Support Team
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Trusted Customer
11 months ago
Date of purchase: 09/25/2023
Rough aggressive bus ride around beautiful Lisbon. Grumpy, impatient driver with no consideration for his passengers. Much use of the horn seemingly just to vent his frustration, which seemed high.
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Gray Line Customer Support
Gray Line
11 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineLisbondid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience with this tour to our attention here at our Worldwide office. I assure you that we take your feedback into high regard, and we will communicate with our Lisbon team from an operational perspective to look into their driver training. We strive for each guest to have an enjoyable and informative tour, and we are sorry that this was not the case. If you would like to share more detail, we invite you to write us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
11 months ago
Date of purchase: 09/25/2023
I tried booking with three different web browsers. On Firefox, it wouldn't let me enter the credit card number. on Chrome, it just hung waiting to display the shopping cart. I finally managed to book
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Gray Line Customer Support
Gray Line
11 months ago
Hello, Thank you for choosing Gray Line and we are sorry to hear about your less-than-satisfactory booking experience. We have not heard of any reported issues with our website not working, but we will be sure to look into this. If you still need assistance, we invite you to write us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
12 months ago
Date of purchase: 09/25/2023
Booking this sightseeing tour was a breeze. It was very easy and efficient.
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Trusted Customer
12 months ago
Date of purchase: 09/23/2023
Easy to navigate
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MB
Michael Ball
12 months ago
Date of purchase: 09/23/2023
What Michael Ball said about Gray Line:
The application froze and I had difficulty in entering my credit card.
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Gray Line Customer Support
Gray Line
11 months ago
Hello, Thank you for sharing your experience with us at Gray Line Worldwide. If you still need further assistance after troubleshooting (i.e. restarting browser, restarting your computer, checking your internet connection), please email us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
12 months ago
Date of purchase: 09/24/2023
Clear information provided during the booking. Booking is fast and confirmed per email immediately after the payment
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TC
Timothy Crowley
Hanson MA
12 months ago
Date of purchase: 09/21/2023
What Timothy Crowley said about Gray Line:
Very easy to order on web site.
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PS
PATRICIA SECORA
12 months ago
Date of purchase: 09/22/2023
What PATRICIA SECORA said about Gray Line:
agent on phone was very pleasant and helpful
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.