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Gray Line Reviews

Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

274

58

39

23

50

444

ratings over the past year

Displaying all 20,387 reviews
AB
Angela Burch
1 year ago
Date of purchase: 08/17/2023
What Angela Burch said about Gray Line:
The tour itself was good but in the program it said that we had 1h in Togir to explore the city but it was cut down to 30 minutes which was too less.
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RS
Ronaldo Stumpf
Roma
1 year ago
Date of purchase: 08/19/2023
What Ronaldo Stumpf said about Gray Line:
Não consegui fazer login ou informações em português
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Trusted Customer
1 year ago
Date of purchase: 08/18/2023
This was the worst experience of my life. My wife and two kids showed up for the 7pm tour over 30 mins early. We got seats at the front up top. All was good until the conductor moved everyone of the b
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Gray Line Customer Support
Gray Line
1 year ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time on the Montreal Night Tourdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Montreal team to ensure best practices for customer service. We are sorry to hear you were not able to enjoy the tour with your family as planned. If you would like to share more, I invite you to write to us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
1 year ago
Date of purchase: 08/12/2023
Just a bit of trouble for us non tech oldsters.
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JB
JOSEPH BALDACCHINO
1 year ago
Date of purchase: 08/17/2023
What JOSEPH BALDACCHINO said about Gray Line:
After several options to find the best tour from Munich, definitely Gray Line was the best choice I could find. Also the online booking was very easy and confimation by email was received suddenly. T
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Trusted Customer
1 year ago
Date of purchase: 08/16/2023
Quick steps in payment,but pls updte web busstops for choosing hotel booking nearby
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SM
Sheila Moore
Yantis, TX
1 year ago
Date of purchase: 08/14/2023
What Sheila Moore said about Gray Line:
Very clear and easy to follow instructions. Immediate email confirmation with clear order detail. Easy and uncomplicated is very appreciated.
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Trusted Customer
1 year ago
Date of purchase: 08/15/2023
Easy, and fast! Very straight forward
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TH
Terence Hirst
Uk
1 year ago
Date of purchase: 08/14/2023
What Terence Hirst said about Gray Line:
Website was easy to access & use. Good to be able to book from the U.K. & pay in pounds stirling. Looking forwards to a great day out to Mont Tremblent.
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DD
DEBORAH DEVEREAUX
Sydney Australia
1 year ago
Date of purchase: 08/14/2023
What DEBORAH DEVEREAUX said about Gray Line:
Was easy to navigate but because i left it late to book some sites were already booked out.
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.