Gray Line Reviews

Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineMontrealdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. I assure you that we take your feedback into high regard and will reach out to our local team from an operational perspective to look into their voucher information and last-minute booking practices. It is no longer necessary for these vouchers to be printed, and this should be included on the voucher. You will note that the voucher does say that reconfirming pickup via phone call or email is required to ensure that you are indeed picked up. We strive for each guest to have an informative and enjoyable experience from start to finish, and I am sorry that this was not the case. - The Gray Line Worldwide Support Team

Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLine NYCdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience with the team in NYC to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our NYC team from an operational perspective to look into their customer service practices and communication methods to ensure that future guests do not have a similar experience. We strive for each guest to have an enjoyable experience from start to finish, and I am sorry that this was not the case. - The Gray Line Worldwide Support Team