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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

274

58

39

23

50

444

ratings over the past year

Displaying all 20,387 reviews
CH
Cheryl Holbeck
Michigan
3 months ago
Date of purchase: 06/08/2024
What Cheryl Holbeck said about Gray Line:
Excellent service! Our tour guide was informative and took good care of us! We felt safe and comfortable and could enjoy drinking wine with no worries!
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Nora
Washington State, USA
3 months ago
Date of purchase: 06/03/2024
What Nora said about Gray Line:
Excellent. very helpful, friendly, knowledgeable guides and drivers.
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RA
Rafael
Montreal
3 months ago
Date of purchase: 06/01/2024
What Rafael said about Gray Line:
Terrible. No solution
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Trusted Customer
3 months ago
Date of purchase: 06/13/2024
Trip to and from destinations was filled with interesting facts and history.
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Trusted Customer
3 months ago
Date of purchase: 06/10/2024
Great drivers
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Trusted Customer
3 months ago
Date of purchase: 06/07/2024
I still don't know if I got a refund after being shut out of the tour i booked confirmed and paid for
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Gray Line Customer Support
Gray Line
1 month ago
Hello, Thank you for sharing your experience with us at Gray Line Worldwide. I checked our records regarding your tour in San Francisco. Your tour was scheduled for June 7. On May 30, we received a request from Gray Line of San Francisco to cancel and refund your tour "per customer request". Therefore, we cancelled and refunded this tour on June 3, four days before your tour was to take place. So, as far as our records show, your tour was scheduled for June 7, but was cancelled and fully refunded prior to departure. It seems as if this tour was not confirmed nor paid for. If you still need any further assistance, please reach out to us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
3 months ago
Date of purchase: 06/12/2024
Very easy to use the web site to purchase tickets in advance. Price didn't include entry ticket for Harburg castle. While a nominal entry fee, the tour guide only accepted credit card, not cash. Re
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barbara maniuszko
Scottsdale AZ
3 months ago
Date of purchase: 06/12/2024
What barbara maniuszko said about Gray Line:
Service awful, tour guide did nothing to add to the experience, only catering to Spanish speaking people. Would not even help us navigate to a taxi given location of the Liberdade celebration shutting
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Erik Sotero Castañeda Robles
México
3 months ago
Date of purchase: 06/12/2024
What Erik Sotero Castañeda Robles said about Gray Line:
Very easy to buy the tickets, and very punctual, y liked that
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Trusted Customer
3 months ago
Date of purchase: 06/11/2024
It would be great if your tickets or emails mention the importance of having your passport for this trip. Challenges / changes happen. The switch with the departure location couldn't have been avoi
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.