Thank you very much for your 5* review and kind words :-)
Stephanie
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Trusted Customer
25 days ago
Date of purchase: 08/12/2024
Had to postpone holiday until next year due to health issues. No problem at all - Headwater couldn't have been more helpful and accommodating.
Steph
Headwater
25 days ago
Thank you for your kind comments. We all wish you a speedy recovery and are thrilled we were able to rebook your holiday so you have something to look forward to.
Stephanie
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Trusted Customer
26 days ago
Date of purchase: 08/01/2024
The booking process was protracted whilst I was waiting for confirmation that the booking could be fulfilled and took much longer than expected or than is reasonable. Having raised my concerns Stephan
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Steph
Headwater
26 days ago
Thank you for your comments. I am pleased I was able to help and you now have a wonderful trip to look forward to. Roll on September :-)
Stephanie
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Trusted Customer
1 month ago
Date of purchase: 08/02/2024
Steph
Headwater
26 days ago
Thank you for your 5* review, it is very much appreciated :-)
Stephanie
0
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Trusted Customer
1 month ago
Date of purchase: 08/06/2024
Made an online enquiry for xc skiing at Venabu and immediately received an email from James to say he would be looking after my booking. I emailed him to clarify a couple of things. Next day I got a
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Steph
Headwater
1 month ago
Thank you very much for your review. We did have a glitch in our system but James did forward the email to us, and I am pleased to read that Andrew was on the case and sorted out your lovely trip to Venabu :-)
Stephanie
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Trusted Customer
1 month ago
Date of purchase: 07/29/2024
Good service on our 4th Headwater booking.
However booking an extra night in our first hotel was going to be a lot more expensive than if we booked independently on the hotel website. One wonders whet
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Steph
Headwater
1 month ago
Thank you very much for your 5* review. I am looking into the price of your extra night and will be in touch with you directly in the next day or two.
Stephanie
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Trusted Customer
1 month ago
Date of purchase: 07/31/2024
Really excellent customer service - exceptionally helpful and pleasant.
Also, well informed staff.
Steph
Headwater
1 month ago
Thank you very much for your 5* review and lovely comments. I have passed them on to Helen and Megan who I know helped with your booking to Venabu
Stephanie
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Trusted Customer
1 month ago
Date of purchase: 07/26/2024
Once we got to talk to a person the service was excellent. It had been confusing trying to contact them by phone but managed to get there via chat on the exodus website who passed on our details. Luke
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Steph
Headwater
1 month ago
Thank you for your 5* review. I am glad Luke managed to get your trip organised for you :-) Enjoy Madeira!
Stephanie
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Trusted Customer
1 month ago
Date of purchase: 07/16/2024
Efficient human experience.
Steph
Headwater
1 month ago
Thank you for your 5* review. I am so pleased we were able to get you a holiday booked to look forward to :-)
Stephanie
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HD
HARRY DEAN
1 month ago
Date of purchase: 07/25/2024
What HARRY DEAN said about Headwater:
Just professional and welcoming throughout
Steph
Headwater
1 month ago
Thank you so much for your kind words and 5* review. I am sure you will have a great time at Venabu :-)
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!