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Hiscox Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hiscox | Feefo

Displaying all 22,568 reviews

Trusted Customer

12 years ago

Date of purchase: 08/21/2011

I found Hiscox when I was searching for a liability policy online. I found their website easy to navigate, was able to purchase what I needed at a very reasonable price, they offered me a monthly pay

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Trusted Customer

12 years ago

Date of purchase: 09/13/2011

Hiscox

12 years ago

Barbie - thanks for your feedback. At Hiscox we have a reputation for delivering first class service, and so I was sorry to read that we'd fallen short on this occasion. I always like the team here to grasp these opportunities to improve with both hands, and so if you have the time I'd welcome any further detail on what made the advisors you spoke to seem unhelpful. I'm all ears, so please feel free to drop me an email at kevin.kerridge@hiscox.com Kevin Kerridge Director

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Trusted Customer

12 years ago

Date of purchase: 09/18/2011

Hiscox

12 years ago

Karl - thanks for sending us this feedback. At Hiscox we have a reputation for delivering first class service, and so I was sorry to see that we'd fallen short of our usual high standards on this occasion. I'd welcome the opportunity to restore your faith in us, so would like to get more information from you. If you have the time to give me some more detail, then please fell free to email me at kevin.kerridge@hiscox.com. Again, I appreciate the feedback. Regards Kevin Kerridge Director

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Trusted Customer

12 years ago

Date of purchase: 09/06/2011

I struggled to get a timely quote for business insurance from my normal insurance broker (waited a couple weeks), but when I called you guys you turned it around in like 15 minutes at a competitive pr

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Trusted Customer

12 years ago

Date of purchase: 09/22/2011

Hiscox

12 years ago

Andre - thank you for your feedback, and for getting a quote from Hiscox. We invest lots of time ensuring that our licensed advisors have the right level of knowledge to understand a clients business so that we ensure the right coverage advice is given. I'm interested in what the learning opportunity is for us on the point you make about follow-up and would be glad to receive your view on where we dropped the ball and what we could have done better. If you have the time and inclination to provide your views on this, then I'm all ears. Please feel free to drop me a note at kevin.kerridge@hiscox.com. Again, thanks for the feedback Kevin Kerridge Director

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Trusted Customer

12 years ago

Date of purchase: 09/15/2011

Responsive and simple. Thanks!

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Trusted Customer

12 years ago

Date of purchase: 09/18/2011

Hiscox

12 years ago

Craig - thanks for giving us this feedback. Clearly we have fallen short of our aspiration to provide fantatsic service on this occasion, and welcome the chance to restore your fiath in us. I will arrange for a licenced advisor to make contact this afternoon. Again, I appreciate the feedback. Regards Kevin Kerridge Director

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Trusted Customer

12 years ago

Date of purchase: 10/13/2011

Excellent experience professional service delivery.

Trusted Customer

12 years ago

I would recommend them to other small business seeking insurance coverage. I am pleased with the service delivery.

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Trusted Customer

12 years ago

Date of purchase: 09/20/2011

The flow to fill out online was great. All the information I needed was there. Thanks for putting the effort into that. =

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Trusted Customer

12 years ago

Date of purchase: 09/08/2011

I had no complaints other than paying upfront instead of being billed for the insurance.

Hiscox

12 years ago

Tom - thanks for the feedback. In terms of payment, your are right that our payment method is debit or credit card only. I hope that the advisor explained that we allow the annual premium to be spread across the year - with no extra charge added. About 80% of our customers take this monthly instalment option. If you'd like us to talk you through this in more detail then drop me an email (kevin.kerridge@hiscox.com) and I'd be happy to get a licensed advisor to make contact to discuss. Kevin Kerridge Director

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About Hiscox

Hiscox specializes in customized small business insurance for hundreds of professional and small contractor businesses including IT, marketing, consultants, photographers, real estate, landscapers, janitorial services, handyman services, plumbers and many more. Get your fast free quote and buy online or call our licensed insurance agents for help choosing the right coverage. Why Hiscox? Hiscox has a reputation for deeply understanding the needs of small businesses, having a superior claims service and excellent corporate values.

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+1 4044102800

5 Concourse Parkway, Suite 2150, Atlanta, Georgia, 30328, United States