isango! Reviews

I trust this message finds you well. We thank you for your valuable feedback and we sincerely apologise for the inconvenience caused. We have checked our records regarding your booking and what we gather is that we contacted you twice via email and tried to call in order to get your hotel details to arrange for your pickup but we did not hear back. In your feedback you have mentioned that you were given incorrect information while you tried to reconfirm your tour from our local partner in Spain. We would request you to kindly let us know a bit more details regarding the incorrect information provided so that we may investigate this matter further. We would like to assure you that we are a customer focused company and would not hesitate to step back on doing what is fair and we really value you as a customer. We look forward to hear from you on the above which would help us get a swift and mutual resolution to any misunderstanding which might have been caused. Regards Isango! Customer Support

I trust this message finds you well. We would like to sincerely apologise and regret for the inconvenience caused to you. We wanted to get some more information as to which number were you trying to dial and at what times so that we may investigate the matter and rectify any incorrect information if that is the case. We look forward to your reply. Regards Isango! Customer Support